Customer Service High School

Catrina Johnson

Contact

Tel : 314-***-****

e-mail : **********@*****.***

Address

**** ***** **, ********** ****, MO 63130

Profile

Objective I am seeking a position within the Customer Service or Administrative departments,

possibly intertwining the two.

Availability From August 2010

Key Skills

Proficient or familiar with a vast array of programming concepts and technologies, including:

ACCUPLUS Windows

JavaScript

Education

1997-2001 High School Diploma

Crawfordsville High School, Crawfordsville, AR

2001 to 2002 Pre-Engineering

University of AR @ Pine Bluff, Pine Bluff, AR

Work Experience

Convergys

Customer Resolution Agent- FT 40 hrs p/wk June 2009-Present

Schedule, verify and confirm appointments for consultations;

Contact customers regarding completed projects to ensure satisfaction;

Circle K

Shift Manager- FT 50 hrs p/wk March 2008-August 2008

Maintained entire store throughout shift;

Counted each days total income;

Sold and redeemed lottery tickets;

Warehousing Specialist Incorporated

Data Entry Clerk- FT 40hrs p/wk February 2007-February 2008

Schedule pickup and delivery of products;

Input information into the ACCUPLUS system;

Ensure international loads are labeled and transferred correctly;

Check order listings for correct selections;

GC Services

High Toll Analyst- FT 40 hrs p/wk October 2005-August 2006

Verify long distance and collect calls;

Ensure proper billing;

Set up new accounts for customers

References are available upon request.

Contact this candidate