Customer Service Human Resources
Resume:
Dianna Bettencourt-Garcia
Dublin, CA 94568
Cell: 209-***-**** Home: 925-***-****
********@*****.***
Summary of Qualifications
. Posses over 20 years experience in providing excellent customer
service.
. Retail Management position held for over 10 years for multimillion
dollar store with 9 locations throughout Bay Area and Central Valley.
. 10 years accounting experience for multimillion dollar corporation as
well as Human Resources experience.
. First-rate leadership skills, lead by example, ability to assess
situations with professionalism, fair-minded, with successful results,
lead by example, team player, create positive work environment with
concise direction.
. Excellent time management, organization, prioritizing, problem solving
and delegating skills.
. Positive attitude when problems arise, focus is on how to resolve and
learn from in future, continual training and development to always
find new and more successful ways to grow.
. Able to work efficiently in fast-paced environment under strict
deadlines.
. Experience in cash control, loss prevention, inventory control,
ordering, profit and loss control, budgeting
. Human Resources experience interviewing, hiring, employee benefits,
calculating time cards, payroll, disciplinary actions, employee
reviews, Workman's Comp claims, store scheduling, and training.
. Retail sales experience, Computer literate.
Career Achievements
January 2001 - Present Unitek Information Systems, Inc.-
Fremont, CA
Accounting Department/Human Resources
Assistant
Main Responsibilities: Provide direct support for Chief Financial Officer
Human Resources:
. Interview new candidates for positions within company, process
background checks
. Employee Benefit Administration, payroll processing
. Conduct new employee orientation
. Maintain HR forms/documents as well as employee records
. Offer support in employee reviews and disciplinary actions, assist in
implementation of policies and procedures
Accounts Payable:
. Process full cycle Accounts Payable, multiple companies
. Review and process all student refunds
. Calculate using Excel spreadsheets monthly commissions for sales team
of 30+
. Set-up all new customer accts for billing using Quick Books
. Payroll data entry/Bank account reconciliations
Accounts Receivables:
. Invoicing - generate and mail weekly billings
. Collections - follow-up on all past due billing
. Apply all incoming payments using Quick Books
. Create and process all outgoing bank deposits
. Set-up all new customer accts for incoming payments using Quick Books
May 1997- October 2000 The Diamond
Center - Concord, CA
February 1991 - June 1995 District Manager
Customer Service Dept.
. District Manager 9 retail stores Customer Service/Collection
Departments - approximately 54 employees
. Responsible for staffing, training, employee reviews, and
disciplinary actions
. Reviewed and implemented all store schedules, vacations, holidays
. Ensure all company policies and procedures are being upheld during
store visits and audits
. Diplomatically and professionally communicating to upper management
all stores daily operations, concerns or needs.
. Assisted in daily inventory control procedures, cash control
June 1995 - May 1997 Samuels
Jewelers, Modesto, CA
Sales Associate/Office Manager
October 2000 - Jan 2001 Crescent
Jewelers, San Leandro, CA
Sales Associate/Office Manager
Education
1984 - 1985 Ohlone College - Fremont, CA
General Education
1981- 1984 Newark Memorial High School - Newark, CA
High School Diploma
References
Available upon request
Objective: Seeking new career as Human Resource Assistant
Contact this candidate