Customer Service Engineer

Fritz Dorsainville

***** ********* **** ******, ** 20707 954-***-**** 301-***-****

********@*****.***

SKILLS Knowledge of Windows Server NT/2000/2003/2008, Active directory, Exchange

server 2000/2003/2007, Windows 95/98/Me/2000/

xp/vista/7

Knowledge of Virtualization such as VMware, Esx Server, vsphere

Knowledge of networking, including TCP/IP, switching and routing

concepts, network printers, network devices, configuration and technology

Strong customer service skills and attitude

Ability to work in a fast paced team environment with minimal direction

Excellent problem-solving/root cause analysis skills

Experience C & C International Computers and Consultants (a dell business partner)

2005 -2010 Hollywood, FL

Network Administrator (2008 - 2010)

Senior Field Service Engineer (2006 - 2008)

Field Service Technician (2005 - 2006)

Performed computer installations, products rollouts and deployments for

Miami Dade and Broward County public schools, Local and State

Governments, and small Business clients

Performed onsite break/fix and warranty service on desktop, laptop

servers and printers

Provided phone support for users, diagnose problems and recommended and

implemented solutions

Imaged laptop, desktop and server through Symantec ghost solution and

acronis true image server

Performed duties of systems/Network administrator, performed system

updates, systems management and user account management, configure

servers and networking equipment to meet customer requirements

Provided Microsoft Exchange server support

Performed server backup and restoration using Symantec Backup exec

Completed upgrade windows 2000 server to windows 2003 server

Installed and configured Vmware infrastructure for the school board of

Broward County

Migrated data from old server to new servers. Setup the old servers to

mirror critical data from the new server including all exchange data,

user's home directory, databases for the purpose of a disaster recovery

in the event of a server crash

Installed and Maintained Printer card system for the Florida Department

of Highway Safety and Motor vehicles

Actively supervise and develop junior field technicians in their

field-related work

IT Certifications:

A+ IT Technician

Network+ Technician

MCP(Microsoft Certified Professional)

MCSA(Microsoft Certified System Administrator)

MCSE(Microsoft Certified System Engineer)

MCTS(Microsoft Certified Technology Specialist)

VCP(VMware Certified Professional)

DCSE(Dell Certified System Expert)

HP Commercial desktop, Notebook and Printer Certified.

2003 - 2005 Radio Shack Miami, FL

Assistant Manager

Help and direct employees to make sales

Received company highest sales award for four consecutive quarters

1996 - 2002 Keiser Computer System P-au-P,HT

Computer Support Specialist

Provided hardware, software and network support

Performed Windows NT installation, configuration and administration

Education Keiser university - School of Information Technology Pembroke

2009 - 2010 Associate of Science: Information Technology Pines, FL

2004-2006 PC PROFESSOR

Computer Network and Technology

Pembroke Pines, FL

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