Customer Service Manager

Deandra Patterson

Phn 773-***-****

**** ***** ***** # *

Alt 773-***-****

Chicago, Ill 60619

*******.*********@*****.***

Objective: An entry level position that will utilize strong, organizational

and communication skills that will be an asset to your company.

Employment History

6-20-2010 - Present Macy's Calumet City, Il

On-call Retail Associate

$ Responsible for retail processing of sales.

$ Maintain order and pickup of unwanted or abandoned merchandise.

$ Assist patrons with purchasing selections.

10-31-2008- June 2010 Lyric Opera House Chicago, Il

Usher

$ Ensured safety with assisting patrons to assigned seating.

$ Patrolled restrooms, fire exits and corridors.

$ Provided patrons with customer service and other inquiries.

2-2009 Black Entertainment Television Chicago, Il

Production Assistant

$ Maintained correspondence with contestants and producers for on

stage talent.

$ Directed contestants to audition paneling.

$ Organized audience seating and provided security with crowd

control.

8-2007- 4-2008 Chicago State University Chicago, Il

Production Assistant

$ Responsible for setup audio/visual equipment for university

classrooms.

$ Assisted in editing video programming for Chicago State

University.

$ Maintained and secured equipment for the Multimedia Service

Department.

8-2005 - 5- 2006 Chicago State University Chicago, Il

Library Aide

$ Provided general information for Chicago State students and

staff.

$ Responsible for updating library catalog information.

$ Maintained and shelved books in chronological order.

12-2002 - 9-2003 UPS Hodgkins, Il

Package Handler

$ Responsible for loading equipment onto docked trucks.

$ Maintained proper functioning of loading machinery.

$ Provided a safe work environment for dock workers and staff.

5-1997 - 9-2001 Strategic Media Research Chicago, Il

Office Manager

$ Supervised operation of switchboard and transferred phone calls

to various offices.

$ Organized focus group studies on different music genres.

$ Provided market research data for various radio stations in the

United States.

Internship

2006 Judge Mathis Show Chicago, Il

$ Assisted security with crowd control in assigned seating area.

$ Ensured safety for the star of show ( Judge Greg Mathis).

$ Escorted guest to assigned areas and green room seating.

Education

2004-2008 Chicago State University Chicago, Il

Bachelors of Arts Degree in Communication, Media Arts and Theater.

Achievements

Produced and Directed my own radio programming called Ask DP. I also

directed and produced

music videos and short film projects. I received an award for most Creative

Radio Show in 2008' and also assisted in set design for various Chicago

State University theater plays and Fashion Show Events.

Skills

Microsoft Windows, Access, Final Cut Pro, Cool Edit Pro and Avid Express.

References Upon Request.

Contact this candidate