Customer Service Administrative Assistant
Resume:
Cindy Theagene
P O Box ******
Oviedo, Florida **762
*********@*****.***
EXPERIENCE:
Administrative Asst./ Bookkeeper 12/2009 - 7/2010
Vivid Grafx, Elizabeth, NJ
Administrative Assistant /Notary Public.
Invoicing, billing, accounts receivable & payable duties.
Apply 30-35 payments to clients' accounts on a weekly basis.
Conducts weekly account recalls to clients to resolve outstanding issues.
Process weekly checks for signatures using QuickBooks Pro.
Serve as Notary Public for the office and the public needs.
Advise the owners of up-to-date payroll practices.
Payroll Coordinator 8/2007 - 7/2008
Sun Chemical, Parsippany, NJ
Review and process weekly and biweekly payroll.
Balance all reports, review reports for new hires, terminations and leave
of absences.
Using Vista, assisted with weekly account reconciliation.
Set up Federal and State W-4 information and process direct deposit.
Process state wage attachments, garnishments and child support according to
laws.
Assist Supervisor with the preparation of month end journal entries and
account reconciliations.
Processing corporate payroll over 600 employees and over 35 locations
across the United States.
Experienced with programs such as, ADP Payforce & Cyborg/Solution Series.
Quality/ Payroll Specialist 9/2005 - 5/2007
CoAdvantage Resources, Orlando, Florida
Verified the accuracy of data processed payrolls prior to the distribution
of payroll.
Processed payrolls by methods of hand key entry and imports.
Data entry of client and employee information, such as new hires and all
employee changes. Verification of EEO I-9 documentation.
Processed background checks for potential new hires.
Printed and distribution of payroll checks.
Preparation and distribution of payroll reports.
Experienced with programs such as, UltiPro, Crystal, and Cognos.
Responsible for the Document Imaging process, from scanning documents to
the verification in Teleform Verifier.
Benefits reconciliation.
Customer Service 5/2005 - 7/2005
Mentor 4/ Cingular Wireless, Orlando, FL
Call center environment.
Assisted customers with billing and technical issues.
Answers customer/client requests or inquiries concerning services,
products, billing, equipment, claims, and reports problem areas.
Responsible for improving customer retention through programs and service
provided to the customer
Utilized mechanized systems to initiate, complete service orders, and
handle customer requests.
Continually maintained working knowledge of all company products, services
and promotions.
Made recommendations according to customer's needs on features,
accessories, upgrades and rate plans
Utilize operational systems to process purchases of Cingular products and
services; i.e. collections, payments for Wireless bills and accessories.
SPECIAL SKILLS:
ADP PayForce, Cyborg/ Solution Series, Ultimate Software (UtliPro),
Quickbooks Pro. Vista, Cognos and Crystal Reports.
EDUCATION:
Everest University, Brandon, FL 9/2008 - 4/2012
- Accounting
Orange High School, Orange, NJ 6/1997
CERTIFICATIONS:
New Jersey Notary Public
Tax Preparation Certificate
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