Customer Service Human Resources
Resume:
CHARON HENDERSON
Pittsburgh, PA 15219
**********@*****.***
OBJECTIVE
Results oriented professional seeks a full time position that would allow me to serve as a key member within an
organization where my skills and knowledge will enhance the company's success.
EXPERIENCE
Temp/Clerk II/Benefits Representative
Empyrean Services Pittsburgh, PA, 2009 2010
• Promptly answered phones, using a phone with multiple lines, assisted in taking messages, sending or
making memos, used a fax machine, printer, and photocopier
typed letters, reports, and briefings.
• Created labels, prepared envelopes, made signs and brochures, entered information into a program or
database (reports, contact information, and customer records).
• Filed papers, sorted mail, maintained new office supplies, and kept track of inventory of supplies.
Received training in adding and removing clients from benefits policies. Closed out non active files for
benefits policies.
• Provided high quality customer service, greeted customers, referred them to the right people, scheduled
appointments, and assisted in taking orders for various requests.
• Assisted in other clerical duties for directors, managers, and staff (writing newsletters, filing reports, and
prepare for meetings).
• Communicated clearly both written and verbal, created a construction of routine correspondences, and
used Microsoft Office to create a variety of documents.
• Assisted the Purchasing Clerk, making sure package, product, order, and invoice numbers matched on
orders that were received for shipping and handling.
Customer Service Representative
YWCA Of Greater Pittsburgh, PA, 2007 2009
Promptly and cordially answered telephones, dispensed accurate and appropriate information, and made
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relevant transfers or referrals.
Operated a multi line telephone system relaying incoming, outgoing and/or intra system calls, and provide
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approved information to callers and record/transmit messages.
Answered questions based on knowledge of the YWCA programs, organization policies and services, and
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notified supervisor of difficult callers/situations.
Performed various clerical related duties, which may include opening and sorting mail, light typing or word
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processing, photocopying, operating standard office equipment and collating program related materials.
Maintained high levels of confidentiality when working with sensitive and personal client, vendor,
employee and contract information. Will work in conjunction with co workers and management to achieve
Affirmative Action goals.
Offered assistance to other clerical staff regarding the day to day operations of the YWCA.
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Displayed consistent professionalism and courtesy when interacting with internal and external customers.
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Administrative Coordinator/ Human Resources
On The Key Record Management, Pittsburgh, PA, 2003 2007
• Provided support to the CEO of On The Key Record Management.
Scheduled appointments, prioritized phone calls, maintained and updated calendars, meetings, and
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schedules.
Handled the day to day operations of the recording offices. Prepared, reviewed and routed
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correspondences, reports, presentations and documents for approval.
Performed administrative tasks and general office duties including setting appointments, filing, copying,
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answering phones and taking messages.
Managed new artists database, processed paperwork associated with the hiring of new artists and
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entered data into the record label company and processed benefits.
EDUCATION
Associates Degree Business Administration
Duffs Business Institute, Pittsburgh, PA, 2006
Achieved Dean's List Received Outstanding Administrative Award
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SKILLS & CERTIFICATION
Certificate of Supervisory Management, Urban League Pittsburgh, PA, 2003
Advanced skills in MS Office Suite applications (Word, Excel, Access, Power Point and Outlook) 10 Key Numeric
Machines and quickly learn new computer programs.
Credentials and References Available upon Request
Contact this candidate