Manager Customer Service
Resume:
Jerry C. Willhite
Dry Fork, Virginia 24549
434-***-**** (Cell)
*****.********@*****.***
Objective:
Seeking a position that will enable me to utilize my skills, knowledge and
experience as well as promote advancement opportunities.
Summary of Qualifications:
Over twenty-five years experience in management and leadership. Proven
supervision and interpersonal skills. Well organized, resourceful, and
thorough with the capability to complete projects in an effective and
efficient manner. Ability to develop rapport with people with various
backgrounds, cultures, and professional levels and to resolve conflict
through effective communication skills.
Management / Supervision:
Excellent people skills. Supervised as many as sixty employees at one time
in a production environment. Recommended personnel actions such as hiring's
and promotions. Trained incoming supervisors to perform general job duties.
Managed operating costs. Read and analyzed charts, work orders, production
schedules and other records and reports, in order to determine production
requirements and to evaluate current production estimates and outputs.
Indirect responsibility and familiarity with physical testing of yarns.
Demonstrated proper communication to different departments to guarantee
smooth operation and highest quality products. Adhered to policies and
procedures to ensure a safe and secure environment. Enforced disciplinary
action as needed.
Leadership / Motivation:
Recommended and implemented measures to motivate employees and to improve
production methods and product quality and efficiency. Conferred with
management and subordinates to resolve worker problems, complaints and
grievances. Completed Public Speaking course. Certified Medical First
Responder in CPR and First Aid.
Employment History:
August 18, 2008 - Present
Lindstrand U.S.A., South Boston, Virginia
Lindstrand U.S.A. manufactures air cell buildings and high flyers for
military use such as medical buildings, command centers, aircraft hangers,
etc.
Computer Operator
> Responsible for inputting programs into the computer to cut
material.
> Responsible for performing quality inspections.
> Assist in constructing buildings.
May 2008 - August 18, 2008
Held part-time positions while looking for full time employment
May 2006 - May 2008
Attended College full time
A.S. Business Management
Danville Community College
May 1980 - November 2005
Dan River Incorporated, Danville Virginia
2000 -2005 Lead Supervisor / Fill-in Department Manager
> Managed 30 hourly employees in yarn preparation department (pattern
warping, winding and warping)
> Responsible for the direct supervision of the first shift and gave
direction to the Second and Third Shift Supervisors.
> Responsible for scheduling production, maintaining quality and
efficiency, safety and maintaining morale of employees.
> Indirect responsibility of physical testing yarn counts, break
strengths, etc.
> Repeatedly chosen to turnaround poor performing shifts
1988 - 2000 Shift Supervisor -Yarn Preparation
Pattern warping and winding
1985 - 1988 Shift Supervisor - Yarn Preparation
Twisting, warping and winding.
1980 - 1985 Shift Supervisor - Yarn Preparation
Pattern warping, winding, and quilling.
Education:
A.A.S. - Business Management
Danville Community College, Danville, Virginia
Graduation: May 2008 with 3.73 GPA
National Professional Certification in Customer Service
October 2006
Computer Skills:
Microsoft Word, Excel, Power Point, Outlook, Internet and Peachtree
References:
Ed Woody
Current Boss at Lindstrand
Walton Hedrick
Former Department Manager at Dan River
Kenneth Collins
Former Department Manager at Dan River
Frank Killian
Former Production Control Manager at Dan River
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