Manager Customer Service

Nelson T. Brillante

QUALIFICATIONS

Salary : Open Production Supervisor

(BA) with over fifteen (15) years of diversified management and technical

experience in the manufacturing industry. Responsibilities consist of

planning, organization, and controlling the workflow of production.

Experience has led to knowledge in Kanban process, 5S, Lean Manufacturing,

P&L, JIT/TQM, ISO9000, and Six Sigma.

Professional experience

October 2008 -June 2010

Ozburn Hessey Logistic, Romeoville, Illinois

Inventory/ECO Analyst (Contract)

. Responsible in ensuring accurate inventory of incoming products coming

from supplier based on Purchase Order given by Purchasing Department.

. Work with Beeline Engineering group to review design, implement

changes of design and documentation to design specifications for

accuracy and compliance to company policies and procedure.

January2008 to June 2008

Rockwell International, Schaumburg Illinois

Flight Data Recorder/Observer (Contract)

. Responsible in ensuring that In Flight Entertainment System of

commercial aircraft 777 American airlines is loaded properly in the

Data Master System prior of taking off to destination.

. Collect data for malfunction seats and perform reset process on all

malfunctioned seats location.

July 2006 to August 2007

United ManufacturingAssembly Inc., Fremont, CA

Program Manager

. Responsible for customer satisfaction and coordination of all

Engineering changes from customers.

. Establish work plan and staffing for each phase of program and

assignment of customer focus team personnel.

. Review status report and support schedules or plan to ensure delivery

of products to customers were on time.

. Prepare presentation for management and sales.

. Prepare price quotations of customers that prepare turnkey, includes

PCB, components and labor price .

. Participates in Profit and Loss (P&L) analysis. Confers with Customer

Focus Team (CFT) to provide technical advice and provide solutions to

resolve problems.

. Team leader in ensuring we can perform consignment products and

turnkey.

. Ensure all documents put in place prior of starting the production

process in SMT/Manual loading and special instructions.

May 2003 to May 2006

Vitratec Corporation, Sunnyvale, CA

Production Supervisor

. Supervise operators and technicians to complete assignments using

established guidelines, procedures, and policies.

. Organizes plans and schedules work to meet forecasted demands of

products.

. Administer training for direct reports and support, implement new

production procedures.

. Maintain production areas in orderly state, the 5 S.

. Assist in the identification of continuous process improvement.

. Provides regular performance feedback, development and coaching to

direct reports.

. Supervise employees to ensure of manufacturing quality products that

meets ISO guidelines.

November 1994 to May 2003

Tyco Electronics/Dynavision Inc., San Jose, CA

Manufacturing

Manager

. Managed a team of 3 Supervisors, 60 assemblers, and 15 Test

technicians to execute production schedules on time.

. Planned, organized, and controlled the workflow on production to meet

production goals.

. Provide inspirations, guidance in planning for product opportunities

or applications in order to make major engineering decisions based on

empirical assembly, test and estimate of time expenses and manpower.

. Responsible in selecting approve vendor for overflow work for Tyco.

. Outsource for no brainer products to reduce cost and liabilities.

. Work with Engineers, Planner, Buyers and Supervisor to ensure we can

have the "can do attitude".

Manufacturing Engineering Manager

. Managed Product Configuration and Engineering Changes Processes.

. Develop test plans and processes including capital, manpower and

tactics.

. Organized and develop a team to support Manufacturing Test department

to insure to have the proper testing procedure, equipment to increased

throughput and shipped all booked burn-in boards every month.

. Establish manufacturing processes and metrics.

. Design for Testability (DFT). Develop test plans to increased

productivity and test verification improvement.

. Responsible in negotiating outsource product for cost reduction

program, box built process methodology.

Quality Engineer

. Responsible in overseeing all quality procedures and methodologies.

. Act as a liaison for Quality outsource program for manufacturing and

Quality Engineering.

. Responsible for incoming and finished materials by conforming

specifications, conducting visual and test measurements, rejecting and

returning non-conformance materials from supplier.

. Ensure all equipments were calibrated and up to date maintenance.

. Analyze trend charts and failures and suggest process corrective

actions.

. Team leader in process improvements and corrective action

implementations.

. Maintain documents and procedures for quality inspection guidelines.

Program Manager/Customer Service

. Responsible in managing DEPL accounts NEC, IBM, Motorola from

manufacturing delivery and coordinates customer delivery request to

insure on-time delivery.

Manufacturing Test Supervisor

. Responsible in scheduling all burn -in boards to be tested in process

and ensure it passed on customer specifications.

. Support managers to calculate capacity testing and troubleshooting.

. Generate reports for Quality organization for corrective actions and

process improvements.

. Perform performance review and training to all non-direct employees.

1992 to 1994

Peripheral Land Incorporated, Fremont, CA

Production Manager

. Responsible for implementation of activities in production areas to

meet production goals, quality, and cost objectives.

. Prioritizes production schedules based on product introduction,

equipment efficiency and material supply.

. Make and recommend budgetary expenditures for direct/indirect labor.

. Develop schedules and manpower requirements for designated areas.

October 1984 to 1992

Sun Microsystem, Milpitas, CA

Quality Corporate System Auditor

. Write procedures and implement process improvements in manufacturing

line.

. Member of the original team that defined and developed audit function

and methodology.

. Conduct quality system/process reviews, provide customer interface,

and ensure preventive and corrective actions.

. Perform reliability audit process on finish products and collect data

for management.

1976 to 1984

Shugart Corporation/XEROX, Sunnyvale, CA

Service Center Supervisor, Quality Engineer

. Managed all test operations including incoming boards, disk drive and

system integration.

. Supported Field Service Western Depot.

. Designed and implemented a variety of process improvements procedures,

including training, retooling and documentation. Determined root

causes of rejected parts failures as a member of MRB.

Associate Test Technician

. Responsible in testing floppy disk drives and hard disk Winchester.

Perform troubleshooting and rework assembly.

. Collect data for Quality engineering group for process improvement.

EDUCATION

Bachelor of Arts in Biology, 1984

University of California Santa Cruz, Santa Cruz, CA

Mission College, Communication Management Certificate, 1987

National University, Management Certificate, 1991

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