Quality Control Customer Service
Resume:
Jonica S. James
Home: 229-***-**** Cell: 678-***-**** E mail: ***********@*****.***
SUMMARY
An energetic, self motivated, dedicated professional with wide ranging experience in technical assistance,
data entry, customer service, auditing and clerical work. Focused on learning new challenging skills.
Presents being a team player, being goal orient and professionalism. Eager to make strong contributions to
any business.
WORK HISTORY
EQUITY GROUP, Camilla, Georgia
Deboner 2010 to Present
Cut, scraped and pulled meat from poultry carcasses using boning knife, while maintaining quality control.
U.S. CENSUS BUREAU, Albany, Georgia
Administration Clerk 2010
Performed routine clerical tasks required in the collection, control, review, processing, and reporting of personnel and
payroll data for employees. Carried out employee selection and hiring functions, including processing personnel actions.
Maintained personnel files and administrative records. Assisted in the processing of accident forms, travel vouchers, and
time and attendance records.
Enumerator
Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for
conducting interviews. Conducted interviews with residents in assigned areas by following stringent guidelines and
confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information
following a script, and recorded census data on forms. Assessed quality control levels on selected addresses, determined
which samples passed or failed, and maintained records for quality control verification. Complied with accuracy standards
while maintaining high production rates. Maintained records of hours worked, units produced, miles driven, quality control
results, and expenses incurred in the performance of duties. Met daily with supervisor to review and submit work, and
receive additional instructions.
ADDITIONAL EXPERIENCE
APOLLO HEALTH STREET, Americus, GA, Help Desk Professional, 2008 to 2009. Provided technical
assistance to Citrix employees. Verified information to reset passwords, performed data entry, troubleshooting,
and creating tickets for trouble issues reported by customers. Knowledge in Microsoft Office, Java, McAfee,
Vantive, SAP and Magic Ticketing System.
DOUGHERTY COUNTY SCHOOL SYSTEM, Albany, GA, Sub Teacher, 2008 to Present. Provide
instructions for children in grades K 12 in an instructional environment. Assist and supervise children with
class work and other activities assigned by the teacher.
EDUCATION
ALBANY STATE UNIVERSITY, Albany, GA,
Master of Public Administration Human Resources, In Progress
B.S. Criminal Justice, 2006
Accomplishments:
Criminal Justice Honor Society Treasurer (2004 2006)
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• Honor Student (2003 2006)
James, Jonica
Dean's List (2004 2005)
•
• National Dean's List (2005)
• United Nations Global Terrorism Certificate (2005)
• Victim Witness Assistance Certificate (2005)
License: Certified HDI Support Analyst, 2008.
Customer Awareness, 2008
SKILLS
Microsoft Office 2003 and 2007, Data Entry
References
Aretha Jones
Friar Tuck Lane Apt. 1
Albany, GA 31707
Dr. Peter Ngwafu
504 College Dr.
Albany, GA 31705
Rhonda Kendrick
3010 Woodridge
Albany, GA 31705
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