Customer Service Representative

Jazman Clay

**** ******** ******

Memphis, TN ***09

901-***-****

**********@*****.***

Profile

Customer Service Professional with several years of solid experience.

Established track record of consistently providing excellent customer

service. Responds rapidly and appropriately to changing circumstances;

evaluates problems, makes astute decisions to effect positive change,

and refocuses on new priorities. Outstanding interpersonal,

communication, and teambuilding skills. Strong analytical and

troubleshooting skills, quickly assessing situations and providing

solutions.

. Customer Service Representative

. Billing/Sales/Technical Support

. Excellent Organizational Skills

. Exceptional Verbal/Written Skills

. Team Building and Leadership

. Customer-Driven/Client Follow-up

. Word/Excel/Data Entry

. Ability to Multi-Task

. Professionalism

. Problem Solving Skills/Detail-Oriented

. Strong Interpersonal Skills

. Administrative

Professional Experience

SITEL CORPORATION, Memphis, TN 2008 - 2009

Customer Service Representative

Provided outstanding customer service for Comcast in a call center

setting. Ensured accuracy in information provided, quality customer

service, professional demeanor, and proficiency with technology

. Handled inbound customer calls to address billing inquiries, service

problems, and new customer

sales.

. Recognized for professional techniques and dynamic interpersonal

skills to communicate.

. Possessed ability to work well under pressure. Adapted quickly to

new situations.

. Possess strong customer service, public relations, and

troubleshooting skills.

. Personable, articulate, and professional with both top management and

support staff.

. Gained ability to evaluate the customer's needs and provide effective

and ongoing solutions.

. Extremely motivated with the ability to motivate others.

SUPREME HOME LOANS, Memphis, TN

2005 - 2009

Administrative/Loan Processor (Part-Time)

. Analyzed credit/employment information to pre-qualify borrowers.

. Maintained a high level of communications with Underwriters.

. Input loans into Desktop Underwriting/Loan Prospector.

. Reviewed subprime and conforming residential loans.

. Reviewed loan applications and credit reports.

. Calculated income and debt ratio.

. Answered phones and performed various administrative duties as

needed.

. Scheduled closing dates/reconcile closing fees Payoff processing.

EDUCATION

Germantown High School, Germantown, TN

Graduate, 2005

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