Customer Service Manager
Resume:
Rachael McGill
Philadelphia, PA *****
OBJECTIVE: To obtain a position that will allow me to utilize my computer
skills and customer service experience.
SUMMARY OF QUALIFICATIONS
20 years experience in internal and external customer service. Used
diplomatic yet firm approach to resolve client issues promptly. Ability to
establish rapport with a wide range of organizations, including government
agencies, social services organizations and community development
corporations. Experience at managing details and completing projects on
time. Committed to success. Earned high reviews and salary merit increases
based on my performance. Experienced in Excel and MS Office software.
EMPLOYMENT HISTORY
Center City District/Philadelphia Community Court
Office Manager/Administrative Assistant 12/01-07/09
. Maintained office supplies for court personnel as well as social service
staff.
. Assisted with computer questions.
. Designed database for tracking expenses of the court.
. Sent out emails and memos to staff with court updates.
. Typed bench warrant letters for defendants.
. Handled petty cash purchases and maintain cash log.
. Handled incoming and outgoing mail as well as telephone calls.
. Worked with vendors to maintain supplies for staff of 25 employees.
. Answered calls from victims and worked with ADA to help recover
restitution for victims.
. Coordinated with Program Manager for meetings and training sessions.
. Secured medical program information for our clients.
. Floated as a courtroom clerk on several occasions.
PhAME, INC., Philadelphia, PA
Manufacturing School
Candidate Services Assistant 12/98 - 12/01
Assistant to the Director of Candidate Services.
Performed all administrative details for the Director.
Coordinated and worked directly with the President and Chief Operating
Officer.
Worked with and provides monthly reports to all department heads.
. Secured support services for students from various community development
corporations and businesses.
. Co-designed and facilitated "Orientation" process for new prospects.
. Worked one on one with ex-offenders during their application process and
interviews.
. Researched and compile materials for advertisements.
. Scheduled prospects for entrance test, grade and discuss test results
with prospects.
. Processed data files for Candidate Services database using Access and
Excel.
. Coordinated PWDC certification process to secure educational funds for
prospects.
Philadelphia Community College
Associate in Arts Degree 2011
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