Customer Service Software
Resume:
EDUCATION
Bergen Community College - Presently enrolled, pursing Bachelor Degree
Major: Computer Science
Objective: To obtain a secure position within an IT environment that will
allow my skills to grow with the latest technology.
EXPERIENCE
Churchill Corporate Services, Hawthorne, NJ
Desktop Support Analyst
9/15/2009 to Present
Within this position I am responsible for daily application support to
users, Blackberry Administration, ongoing hardware and software maintenance
of LAN, Laptop & Desktop workstations, wireless network, applications and
computer imaging.
Continuously researching, analyzing, resolve network issues and problems
associated with computers, printers, software, and hardware as well as
initiating preventative actions.
Currently working on implementing a ticket system and bringing in a new
service support contract for 50+ printers.
Setting up and configuring Active Directory User accounts and Exchange 2007
mail accounts.
Blackberry administration.
Used Microsoft Office Communications Server 2007 to enable user's access to
Office Communicator and also used Windows Script File to auto populate
contacts.
Resolve problems by conferring with vendors and training users.
Worked with Network Administrators on various projects.
Patch and upgrade software security vulnerabilities using LANDesk
Management Suite 9.
Create VOIP and Digital extensions through NEC phone system.
Use VMware Vsphere to power down, power on and restart virtual machines.
Scheduled 30 virtual machines to restart every week.
Created a knowledge base on company intranet for users to minimize help
desk calls by 10 percent.
Rothstein Kass & Co, Roseland, NJ
Desktop Support Technician
5/1/2008 to 4/24/2009
Within this position I was responsible for daily application support to
users, installing and configuring software and hardware in desktop and
notebook computers, documenting procedures, software and hardware
inventorying, training users and interfacing with vendors.
Possessed a strong knowledge of Microsoft operating systems and Microsoft
Office.
Resolved network connection issues.
Installed, configured, tested, maintained, and upgraded computer hardware,
software, peripheral equipment, desktop computers, and notebook computers.
Blackberry Administration, adding users to BES server.
Monitored and responded to antivirus and malware notifications quickly and
effectively.
Maintained strong customer service across all levels of the organization.
Utilized strong communication skills.
Was able to work in a team environment, as well as independently.
Researched problems and notified users of the solutions, or further steps
that needed to be taken.
Imaged and deployed new computers and associated hardware.
OTHER CERTIFICATIONS
. Microsoft Desktop Support Technician (MCDST)
. Microsoft Certified IT Professional (MCITP)
PROFESSIONAL AFFILIATIONS
. Current member of MCP (Microsoft Certified Professionals
SKILLS
Microsoft Windows XP/Vista/Windows 7, Microsoft Office Suite (Word, Excel,
Outlook, PowerPoint, Access) Adobe Acrobat, Strong understanding of
networking concepts TCP/IP, DNS, DHCP.
Eddie Sardinha, MCDST, MCITP
282 Harding Avenue
Clifton, NJ 07011
***********@*****.***
Contact this candidate