Customer Service Assistant
Resume:
Ilham Tiane Fisher
San Diego, CA 92123
*****@*******.***
OBJECTIVE Seeking a position as a Registered Dental Assistant
EDUCATION Dental Assistant Diploma - United Education Institute, San Diego, CA 2004
GED - San Diego Miramar College. Dean’s Honors List 2003
Associate Degree Baroudy College French Literature, Casablanca,
Morocco 1990
QUALIFICATIONS
• Experienced in encouraging quality, preventive dentistry to patients.
• Thorough knowledge of dental hygiene products
• Experienced in proper oral hygiene and soft tissue management.
• Experienced in Laboratory procedures (impressions, cements)
• Experienced in X-rays, Trays set-up, Vital signs, Coronal polishing and CPR.
• Strong and successful background in retail sales and marketing
• Excellent customer service and management.
• Excellent writing and communication skills, results oriented, work well both
independently and in a team
• Experienced in General Dentistry and Prosthodontist.
• Experience Microsoft windows and office software.
• Very fluent in English and French.
EMPLOYMENT HISTORY
2007 – Present Registered Dental Assistant - Dentistry at 4S Ranch, San
Diego, CA.
• Perform chairside on root canals, filling, crown and bridge preparations.
• Placement of temporary crowns.
• Perform apicoetemy, bone and gingival grafting, frenectomy, implants and
extractions.
• Provide hygienic instructions and advice to patients on proper oral care.
• Perform whitening using the zoom technique.
• Take impressions and make bleaching trays.
• Sterilize instruments to ensure safety of patients.
• Perform coronal polish.
• Applied Sealants for kids.
2004 -2007 Registered Dental Assistant – Dr. Robert I Lozano, San Diego, CA.
• Assisted in performing laser procedures and remove decay within a tooth.
• Assisted in performing laser procedures in reshaping gums and remove bacteria’
• Performed apicoetemy, bone and gingival grafting, frenectomy, implants and
extractions.
• Sterilized instruments to ensure safety of patients .
• Performed coronal polish. Applied Sealants for kids.
• Perform chairside on root canals, filling, crown and bridge preparations.
• Placement of temporary crowns.
2003-2004 Registered Dental Assistant – Center of Dental Health La Jolla,
San Diego, CA.
• Scheduled patients and submitted insurance claims.
• Obtained breakdown of patients benefits from insurance companies.
• Called patients for their recall.
• Performed charting and filling.
1998-2003 Sales and Marketing Associate – JC Penny, San Diego, CA
• Provided excellent customer service
• Assisted customers in purchasing the right products through answering most of
their questions
• Prepared products inventories
TECHNICAL SKILLS
• Dentrix and Eagle Soft Programs
• Microsoft Office Professional
• Windows XP
References Excellent business and personal references are available upon
request.
Contact this candidate