Project Manager Sales

Michelle mentzer

**** * **** ****** ( Laveen, Arizona 85339

Home: 602-***-**** Cell: 480-***-****( ************@***.***

SUMMARY

Passionate, innovative, operations leader with 15 years of experience in

manufacturing and distribution. Influential team builder that possesses

excellent interpersonal skills practiced in championing cross-functional

teams to achieve results. Demonstrated success in Operations, Human

Resources, and Project Management. Holds a Masters Degree in Business

Administration. Additional areas of expertise include:

Lean Manufacturing/Six Sigma Cost Savings Initiatives

Vendor Management Project Management

Negotiations & Contracts Sales

Productivity Strategies Business Process Improvements

PROFESSIONAL EXPERIENCE

AVNET CORPORATION, Tempe, Arizona

2005 - 2009

A $7.6 billion dollar distribution company that distributes electronic

components.

Operations/Project Manager for Warranty Services

Responsible for selling, quoting, and managing warranty and installation

services for Embedded Solutions Division. Oversaw and managed the

relationship of 3 warranty suppliers.

Selected Contributions:

. Spearheaded a $3 million refurbishment project. This project entailed

working with a cross functional to create internal process flows, a cost

model and a Statement of Work.

. Increased hardware margins by 15% by helping start up a World-Wide

Warranty and Installation Program.

. Created marketing material and presentations for the sales people to use

to sell the warranty programs.

. Reduced cycle time from 25 days to 12 days on warranty repairs as a key

partner on a cross functional team.

. On-boarded and managed 3 warranty suppliers.

. Managed multiple customer warranty projects while handling day to day

operations.

INNOVION COPORATION, Chandler, Arizona

2004 - 2005

A $22 million a year Semiconductor Company that provides Ion Implant

Services.

Director of Human Resources

Led Human Resource Function at 3 sites located in Chandler, Arizona,

Gresham, Oregon, and San Jose California. Handled hiring, benefits,

compensation, employee relations, and training.

Selected Contributions:

. Saved the company $10,000 a year by transitioning the company benefit

plans to another provider.

. Created and implemented a company-wide Performance Appraisal Program.

. Instrumental in switching the company 401K plan to another provider.

. Played a key role in working with Legal to create an Employee Handbook.

. Developed a Supervisor and Manager Handbook to instruct them on handling

employee issues.

. Led employee training at all sites on Team Building, Harassment, and

Conflict Resolution.

. Increased communication among all sites by creating a monthly company

newsletter.

Michelle Mentzer ( Page 2 ( mmentzer ****@***.***

ATMI SERVICES, Mesa, Arizona

1995 - 2004

A $24 million a year Semiconductor Company that provides Epi Services.

Provided leadership and direction for Manufacturing, Maintenance,

Sustaining Engineering, and Production Control Departments. Facilitated

executive decision-making in regards to managing the site to enhance

productivity and attain cost savings. Demonstrated success implementing

Lean Manufacturing techniques.

Selected Contributions:

Director of Operations 2003 - 2004

. Ensured that the site maintained a 99.90% plant yield, 4-day cycle

time, and on-time delivery of 95%.

. Accountable for creating and maintaining the budget for the site.

. Excellent verbal/written communication and presentation skills

appropriate for direct interaction with customers.

. Responsible for maintaining a safe facility for the employees.

. Created an enjoyable work place by heading the Rewards and Recognition

Program.

. Accountable for the P&L for the group.

Operations Manager 2000 - 2003

. Managed a 24-hour a day, 7-day a week, class 100 cleanroom with 50

employees.

. Maintained all procedures to be QS and ISO certified.

. Increased production yield from 99.0% to 99.96%.

. Reduced cycle time from 10 days to 4 days.

. Customer complaints were reduced from 13 to 1 or less per month.

. Teamed up with HR to start a Technician-Level program.

. Involved with implementing Lean Management principles.

. Helped drive Six Sigma and 5S throughout the facility.

Production Supervisor 1996 - 2000

. Supervised 8 to 10 Process Technicians in class 100 cleanroom.

. Responsible for shift yields and shift productivity.

. Interacted with Maintenance and Engineering to solve equipment

problems.

. Was acting Shift Engineer for 8 months while still performing shift

supervisor role.

MOTOROLA CORPORATION, Phoenix, Arizona

1992 - 1994

A large manufacture of wireless and communication hardware.

Manufacturing Supervisor 1993 - 1994

. Supervised 30 technicians in the final test and assembly area.

. Responsible for shift yields and shift productivity.

. Performed Performance Appraisals and handled personnel issues.

. Implemented cross training all technicians.

EDUCATION

Masters in Business Administration,

University of Phoenix

Bachelor of Science in Business

Northern Arizona University

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