Customer Service Quality Assurance

Adele Katrovitz

** ******* ******

Hampton, VA **669

Phone: 757-***-****

Alt: 757-***-****

**********@*******.***

Objective

. Obtain a position that will enable me to maximize my management skills,

program developement, quality assurance, lecturing and training experience

in order to achieve my life ambition of promoting animal welfare through

education, stressing owner responsibility and enforcement. Dedicated to

promoting the satisfactory

co-existence of animals and humans.

Experience

HAMPTON POLICE DIVISION Animal Control Officer Hampton, VA

Hampton Police Division, Hampton, VA Animal Control Officer June

2008-Present

June 2008 - Present

.Recognized as one of the the top performing animal control

officers within the Hampton Animal Control

Department through successful convictions in animal cruelty and

felony dog fighting. Ensuring compliance of city animal related

ordinaces through education and enforcement.

.Served as instructor at the Hampton Police Academy as well as for

911 dispatchers at Hampton 911 Center.

.Work closely with peers in developing agency norms and protocols.

PERSHORE GROUP OF COLLEGES

NVQ Animal Care Course Coordinator, Lecturer/Assessor

Worcestershire

September 2001 - August 2005

. Restructured a customary program to satisfy awarding body as well

as ensure National certification to run the

NVQ Animal Care program in the institution.

. Established NVQ Animal Care courses to encompass all animal care

students on two campuses and other out stations. Transformed the

program as an additional qualification to other animal care related

full time courses as

well as the primary National Vocational animal care courses,

providing opportunity for students to gain vocational

qualifications while working on the job and gaining industry

knowledge.

. Devised,coordinated and implemented course material and teaching

tools throughout two campuses and out stations.

. Heightened student retention levels and achievement that

generated secondary income for the institute.

PERSHORE GROUP OF COLLEGES

Technical Instructor in Animal Husbandry

Worcester

September 1997 - September 2001

. Refurbished and transformed an unused barn and rooms into a fully

functioning animal care center that included

a small mammal room, bird room, insect and reptile room, fish room,

isolation and veterinary treatment room, dog kennels, cattery,

livestock paddocks, food preparation and stock area catering 63

various species of animals.

. Significantly improved animal health and welfare through proper

nutrition and environmental standards of excellence.

. Increased student population through proper management and

increasing resources available within the Animal

Care Unit. This directly resulted in the generation of secondary

income for the Institute.

Education

VA BEACH LAW ENFORCEMENT ACADEMY Professional Animal Control Officer

Training Virginia Beach, VA

2009

While attending VA Beach Law Enforcement Academy I received

recognition for achieving the highest score in the history of the

program.

WORCESTER COLLEGE OF TECHNOLOGY Certificate (7307) Teaching

Certification Worcester

WORCESTER COLLEGE OF TECHNOLOGY Associate Degree (HNC) Applied

Biology Worcester

HINDLIP COLLEGE OF AGRICULTURE

Certificate National Vocational Qualification In Animal Care Level

2

Worcester

2004

2002

1998

HEREFORDSHIRE TECHNICAL COLLEGE

Certification D32/33 Assessors Certification in Animal Care

Hereford

HINDLIP COLLEGE OF AGRICULTURE

Certificate National Vocational Qualification In Animal Care Level

1

Worcester

1997

1996

Distinctions

Diploma In GNVQ Land and Environment 1996

Awarded a distinction for this course in 1996

Specialized Training

X26 Taser Law Enforcement Training and Certification

OC(pepper spray) Training

ASP Baton Tactical Training

Legal Training for Court Preparation and Testimony Hampton Police

Dept safe driving course (8 hours) Humane Euthanasia for Animals

Certification

National Rifle Association of America Home Firearm Safety Course

First Aid

First Aid for Animals

Animal Microchip license (United Kingdom)

Commercial mini-bus drivers license (United Kingdom) Animal Grooming

certification (United Kingdom)

Fire Marshall (United Kingdom)

Virginia Federation of Humane Societies: Shelter Medicine (3 hours)

Someone called about a Horse (1.5 hours)

Summary of Qualifications

Passionate and dedicated professional with more than 20 years of

extensive experience within the animal care industry. Demonstrated

record of success in teaching / assessing students in a variety of

settings such as Dudley

Zoo, West Midlands Safari park, kennel catteries, animal

collections, wildlife rehabilitation centers and veterinary

hospitals.

Detailed knowledge and strong command in animal control law

enforcement. Experienced investigator of animal cruelty, dog

fighting, general animal control complaints, stray animals, wildlife

complaints and animal rescue. Dedicated to providing excellent

customer service and education of citizens.

Researched, initiated and outlined a grant proposal in excess of

$25,000. (awarded)

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