Customer Service Sales
Resume:
Jennifer Dean
**** **** ***** ******, ****** TX 76266
****************@*******.***
Education
**/**** ******'s Degree, MARKETING MBA
*/**** ******'s Degree, EXECUTIVE MBA
3/2008 Bachelor's Degree, BUSINESS MANAGEMENT
5/2005 Associates Degree, AS GRAPHIC DESIGN & MULTIMEDIA
Certificates
Organizational Change Management, Business Management, Business
Administration
Summary of Qualifications-
. Over 10 years successfully selling, developing, managing, and
growing clients both in graphic arts, imaging, and IT sectors
. Managed multiple projects simultaneously (web development,
logos, print design, graphics, IT hardware/software,
infrastructure, and networking)
. Spearheaded, managed and controlled all aspects of small
business operations
. Can work independently or in team environment
. Excellent written, verbal, visual, presentation, and
communication skills
. Well-known for exceptional customer service experience to
internal and external customer base.
. Award-winning level II support in client care/support to include
desktop, laptop, and PDA 's
Experience
2008- Present CLIENT SUPPORT ANALYST II, Flexjet by Bombardier
. Provided first and second-level support, maintenance and repairs
for approx 400 desktop, laptop, blackberry and assist in
troubleshooting minor network issues.
. Focal for Focus on Amazing Customer Experience initiative
. Focal for branding/customer satisfaction initiative
. Collaborate on committee to set end-user policies, procedures
and regulations
. Business analysis of IT projects
. Provide training and guidance on organizational change
management within IT department
2007-2008 CAMPUS COMPUTER TECHNICIAN, Denton ISD
. Manage campus technology needs i.e. install new computers,
software, upgrade systems, for staff of 60+
. Manage/oversee maintenance and repairs for network of approx 300
desktop and laptop computers and network issues
. Communicate and carry out state, district and campus policies,
procedures and regulations. Kept within several compliance and
regulatory mandates for Denton ISD
. Prepare budget to meet campus technology needs
. Train campus staff to use both software and hardware
implementations
2002-2009 GRAPHIC DESIGNER / NEW BUSINESS GENERATION,
Independent
. Continued selling to grow and secure repeat, clientele.
Aggressive and consultative approach to outside sales for new
and established business
. Conceptualize and design marketing materials such as brochures,
magazine covers, magazine ads, catalogs, web sites, posters,
corporate identity packages, logos, page layout
. Listen to the needs of clients to personally serve their needs
and requests
. Responsible for all aspects of a small business: management,
accounts receivable, accounts payable, customer service, and
sales
2000-2003 PRINCIPAL, Accu-Stat Physician Solutions
. Sold and grew client base for medical billing services to
doctors
. Train doctor's office personnel for use of new billing software
. Process daily billing operations for doctor's office
. Write training manuals; provide customer and technical support
to office staff
. Met with customers weekly to build and strengthen relationships;
listen to requests, problems, and concerns in order to meet and
exceed their expectations. Proactive with problem solving, and
addressing any concerns
. Manage all accounts receivable, and payable
1998-2002 PRINCIPAL, Home based Desktop Support and
Installations
. On-site and phone support for desktop; Windows 95, 98, ME, XP,
MS Office Suite, email clients, software applications, and
internet connectivity
. Minor computer hardware repair and replacement
. Troubleshoot; research, analyze, diagnose, and resolve issues
. Listen to customer's requests in order to serve their needs
appropriately and efficiently
1998-2001 PRINT BROKER, Lextor Printing, Principal
. Sold thermographic, flat, and laser-safe printing; i.e.
business cards, letterhead, envelopes, stationary, rubber
stamps, labels, magnets
. Gained additional print business and grew existing business.
Ensured customer orders processed properly, prepared files for
print, and maintained high level of customer satisfaction
. Met with clients to plan orders, and built long term
relationships
. Responsible for all aspects of managing and running a small
business
1995-2000 NEW BUSINESS DEVELOPMENT, Business Cards Tomorrow
(BCT)
. Sold, and aggressively grew client base to boost sales for BCT
. Constantly and consistently, exceeded production expectations of
multiple tasks assigned
. Expedited shipping to provide excellent customer service for
client base
. Publicly acknowledged for outstanding customer service, and for
consistently exceeding production quotas
. Operation of 2-color press, ensure precision/accuracy of printed
product, organize and prioritize daily jobs and weekly workflow,
typesetting, stamp-making, slitting and boxing of cards,
packaging of other printed products, proof, and possess an
extensive knowledge of papers and inks
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