Customer Service Design

Emily Rae Hogan

**** *. ****** ****** # **** Gilbert, AZ 85295

Home: 480-***-**** Cell: 314-***-****

E mail: *************@*****.***

To contribute my extensive knowledge of computer skills on MAC and PC based computer programs, project management, strong

attention to detail; excellent customer service and client communication skills will help produce a well organized product or service. I am a

hard working, adaptable, eager to learn and dedicated individual that is up for any challenge given and ready to grow professionally.

Work Experience

Freelance Design Present

Goellner Printing, St. Charles MO July 2009 to September 17, 2010

Pre Press/Graphic Designer – Full Time

In my current position I meet many challenges by saving time, money and retaining existing customers.

Pre Press Management: File set up for press and digital printing through Adobe CS 4 programs, server maintenance, project

management, color calibration, inventory management, etc.

Design: Create several print ready documents from business card to large format layouts on the fly to meet our client’s needs and

specifications.

Customer Service: make sure all of my client’s needs are met in a timely and professional matter either in person, phone or email.

Web Administration: Web site maintenance with websiteforprinters.com

Training: Keeping the department up to date on new and existing technology.

Commercial Letter, St. Louis MO March 200 to July 2009

Laser Set up/Pre Press/Design – Full Time

I encompassed a wide variety of tasks including extensive cross training and cross departmental bridging to save time and money:

Laser Set Up: Use Docuright, Print shop Mail, Adobe CS Programs, and Pageflex (All PC Based).

Print Set Up: Trained for Kodak 9110, Oce, E125, Xerox Igen and 4635 printers.

Pre Press: File setup using Mac Adobe CS3 & 4, Quark, Preps and Rampage.

Plate Creation: Create plates using a CTP Luxel Plate processor with Preps and Rampage.

OCE Certified in February, with over one year total system experience

Above and Beyond Committee: coordinate events that recognize extraordinary employees.

Education

Hickey College, St. Louis, Missouri

Associates Degree in Graphic Design/Business GPA 3.6/4.0

Four Rivers AVTS Washington, Missouri,

Certificate of Completion in Graphic Design

Skills

Desktop Publishing Electronic layout and design Dream Weaver

Flash Fireworks html/CSS

Adobe Photoshop CS3 CS4 Adobe Indesign CS3 CS4 Adobe Illustrator CS3 CS4

Quark Xpress Business Organization Professional Development

Web Design Human relations in the work place Marketing

Microsoft Word Microsoft Excel Microsoft Power Point

Design and Color Advertising Art Portfolio Preps

Rampage Print shop Mail PageFlex

Design Samples, References and Extensive Work History Available Upon Request

Contact this candidate