Customer Service Medical
Resume:
V ictoria Sanders
*** ****** **** *********, ** 21218
**********@*****.***
Objective: To obtain a full-time job with a company that will offer me a great work
environment, a good learning experience, and opportunity for advancement
S kills
• Typing, filing and faxing
• Great interpersonal skills
• Excellent penmanship
• Medical Terminology
• Operating general office equipment
• Excellent communication skills
• Exceptional customer service and telephone skills
• I speak with exceptional clarity
Experience
Medical Records Clerk 11/2009-05/2010
• Answering telephone inquires about medical records
• Retrieved various medical records from various hospital f loors
• Fax various reports and documents to different hospitals, and other healthcare
facilities
• Purged old emergency room records
• Pulled old medical records for review
• Assembled new medical records
• Filed misc data to the appropriate place
• Provided front desk assistance to walk in inquires about medical records
Phlebotomist, Kaiser Permanente, Woodlawn, MD 08/2009-11/2009
• Inst ruct members on other specimen collections, and follow all procedures when
performing specimen collection
• Reviews lab request form or computer generated requisition for tests that have been
requested and enter test requests and generate specimen labels.
• Communicates specimen collection instructions to patients in a clear and concise
manner. Schedules laboratory appointments for specified tests.
• Packages specimens for t ransport and t racks specimens to the final destination in
accordance with KPMAS laboratory policies and procedures and/or DOT regulations.
A r ranges for special t ransport of specimens when necessary.
• Adheres to quality assurance plans and quality control procedures. Takes corrective
action when necessary and documents these actions for review. Performs
• Follows inst rument and equipment maintenance and t roubleshooting procedures.
M aintains records of actions. Attempts to t roubleshoot malfunctioning instruments
or equipment, referring major problems to the supervisor or designee.
• Communicates with medical, clinical and technical staff within the medical facility
and other laboratories concerning specimen inqui ries, problems, and investigations
i n a timely manner according to established laboratory procedures.
• Performs duties in compliance with laboratory safety and infection control practices.
• Maintains adequate inventory of clerical and laboratory supplies. Maintains
• Performs clerical duties and other duties as assigned.
C lerical Associate, Johns Hopkins Hospital, Baltimore, MD 09/2007-06/2009
• A dmitting and Discharging Patients
• Transcribing doctors orders
• Answering multi-lined telephones
• Provide essential office/clerical assistance
• Assembled patient charts upon admit tance to the unit
• Maintained patient charts keeping them up to date and in order
• Stocked the unit with necessary office supplies
• Being empathetic to patients, families and visitors
Food Service Worker, Johns Hopkins Hospital, Baltimore, MD 04/2007-09/2007
• Carefully read patient menus
• Assembled patient t rays on a conveyor belt
• Setup different work stations essential for the assembling and packaging of patient
meals
• Delivered patient meals to various f loors in the hospital
• Worked in the sanitation room disinfecting all equipment, dishes, and utensils
• Baker, Cactus Willies, Baltimore, MD 10/2006-4/2007
• Prepared desserts for the buffet line
• Read recipes Followed basic guidelines for the safe production of food
• Kept bakery buffet clean at all time
• Decorated desserts
• Assisted customers and co-workers
Secretary, John Rurah Elementary School 6/2006-8/2006
• Answered multi-lined telephones
• Typed memos using letterhead
• File paperwork
• Basic Data Ent ry
• Operated office equipment (fax, copier, scanners, printers)
• Assisted teachers with coping, grading, and filing papers
Cashier, McDonalds, Boardwalk Fries, Baltimore, MD
• Greeted customers upon entry of the restaurant, providing excellent customer
service
• Placed food orders in a timely manner and provided suggestive sales
• Handled money in an accurate manner
E ducation
E dmondson Westside H igh School
Medix West
Baltimore Allied Health Training
Certifications
CPR/First Aide, 11/2007-11/2009
Phlebotomy, 08/2009-08/2011
C linical Skills
• Obtaining patient vital signs (manually as well)
• Calculate and administer injections
• Perform Venous and Capillary sticks
• Properly asses patient
• Perform glucose testing
• Operate a centrifuge
• All other skills to be done by a Medical Assistant/Phlebotomist
Contact this candidate