Customer Service Manager
Resume:
Kristine Harper
Byron Ca, 94514
Education
Graduated Solano Community College May, 2003 with an A.S. In Accounting
Pacific Coast College, 1989-1990, Scaramento, CA
Baking diploma. Culinary Arts and Cake Decorating-Graduated in 1990
Skills
Certificate in accounting, completed courses in secretarial and office procedures.
Windows 95, Microsoft Excel 2000, Microsoft Access and Microsoft Word.
Data entry, Customer Service, Bookkeeping, cash handling, multiple phone lines.
Typing-35WPM, and Ten Key by touch.
Work Experience
02/2004-08/2010 Manager Associate
Hertz Corporation-Tracy CA
Worded with corporate computer programs, Microsoft
word, Microsoft Excel, answered multiple phone lines.
Waited on customers and handled customer service
issues. Performed all back office paper work and
reports. Prepared the daily report of business paper
work. Set up customer reservations for car rentals.
Preformed the rentals and returns. Collected pay-
ments from the customers. Prepared bank deposits and
took them to the bank. Also prepared and sent in the
payroll. Was in charge of the branch when the manager
was on vacation. Supervised employees on a daily bases.
` Also washed car by hand when needed.
11/1991-02/2004 Customer Service Representative-driver
Domino's Pizza-Vacaville CA
Took bank deposits to the bank. Answered phones and
took customer orders. Delivered pizzas to customer's
homes. Handled customer service issues. Operated
the cash register.
01/1989-11/1991 Baker/Assistant Manager
Pie and Pastry Pantry-Ploolck Pines, CA
Prepared bank deposits and took them to the bank.
Operated the cash register. Entered all general ledger
entries at the end of day. Ordered all supplies for
the bakery. Handled customer service issues. Baked
all the products sold. Supervised employees.
03/1984-01/1989 Quality Control Assurance Person
Fillmore Foods-Suisun CA- Company has closed
Checked and tested all batches. Set up all production
codes. Checked all weights and measurements. Filled
out production reports. Supervised co-workers at times.
06/1982-03/1984 Office Manager
IT Corporation-Martinez, CA
Filing, answering phone, customer service, general
office duties. Filled out purchase orders, did invoicing,
daily reports and ordered parts for the machinery. Made
the general ledger entries and did payroll.
References
Available upon request
Contact this candidate