Customer Service Assistant

Cedric Matt

**** ****** *** * #* Seattle, WA ****9 406-***-**** ******@*******.***

Objective

To obtain a suitable IT position in the Seattle, WA area.

Profile

Energetic, highly adaptive individual who embraces technology and pursues its application to facilitate goal achievement for

his organization. 2 years of recent experience as an Assistant Systems Administrator for a major department at the University

of Montana, providing many unique IT solutions for departmental needs. Comfortable working in all Windows environments,

including: XP, Vista, 7, Server 2003, and Server 2008 R2. Have previously worked with Active Directory and database storage

including SAN/NAS arrays in an enterprise environment requiring stringent redundancy and security. Very familiar with

providing desktop support and repair services for a wide variety of machines, operating systems, and software. Currently

developing skills in advanced network engineering and security through Cisco and Microsoft, and maintains knowledge of

current industry standards. Conducted regular deployments of complete prepared images and group policy settings affecting

500 1000 users using tools such as Symantec Ghost and Windows Deployment Toolkit.

Punctual and professional takes professionalism and responsibility seriously. Has maintained an impeccable reputation in

previous employment, retaining network contacts with other IT professionals. Well rounded experience in an enterprise IT

environment, and enjoys learning new systems and technologies. Likes to meet new challenges head on, maintaining a positive

and personable manner. Highly resourceful, and excels at working independently.

Skills Summary

Written and Oral Knowledge of Virtualization

Communication Skills TCP/IP, Equipment Deployment

Server 2k3, 2k8 R2 Communication SAN/NAS and Enterprise

Experience Protocols Server Experience

Customer Service Comprehensive Network/ Desktop Security

Friendly Desktop/ Laptop Knowledge

Cisco Networking Support Skills Mac/ Apple Support Friendly

familiarity Supervisory IT Purchasing Decisions

Video conferencing Experience Experience

Experience Remote Automated Backup/ Data

Administration Protection Solutions

Professional Experience

Assistant Systems administrator

Respond to departmental support needs in a timely manner by telephone, email, and in person.

Provide assistance with office productivity and specialized software both remotely and in person.

Provide desktop support, including:

o Restricted procedures using administrator authority

o Respond to and anticipate security threats, viruses, and software/firmware patching

o Network connectivity troubleshooting in TCP/IP

o Routine backup/reinstall procedures ensuring data recovery

o Comprehensive hardware troubleshooting and repair

o Offer input, independent research regarding IT budgeting and purchasing needs

o Finding IT solutions that offer optimum results for individual needs

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Cedric Matt

2635 Prosch Ave W #4 Seattle, WA 98119 406-***-**** ******@*******.***

Identify and remedy weak points/vulnerabilities in the IT infrastructure.

Maintain, troubleshoot, repair, and upgrade SAN and NAS storage systems including FreeNAS and Promise SANs

Maintain, upgrade, and troubleshoot Intel based and X Serve server systems, ensuring minimal interruptions in

service

Maintain and streamline Active Directory structure, establishing and adjusting individual and group security policies

Provide authentication controlled group file shares

Assist in planning and implementing virtualization to reduce server room overhead, using tools such as Hyper V and

Parallels Server

Provide input for departmental IT planning and budgeting to suit needs and funding.

Supervise and schedule 5 10 entry level technicians and monitors

Grow individual IT skills, including active pursuit of challenging professional certifications from Microsoft and

Cisco; research industry news and white papers, learn best practices

Assistance with mission critical unique equipment troubleshooting (laboratory instruments and machines)

Development of a positive rapport with faculty, staff, and graduate students

Assist in establishment of a new computer facility/network

Development of computer use and security policies/ enforcement

Research, recommend, and implement print server monitoring, tracking, and accounting software to streamline

departmental printing (PaperCut)

Build customized images for Windows XP/ Windows 7 remote deployment

Create scripts for automated startup of network printers, shares, etc

Maintain and upgrade existing server and storage infrastructure

Ensure data security and redundancy, including tools such as Time Machine for centralized automated office backup

Coordinate video conferencing using Polycom and Skype

Customer Service

Work in a fast paced, diverse environment

Maintain a positive and customer friendly attitude in all conditions

Work independently to deliver product to individual customers in a timely manner

Maintaining a professional appearance and attitude at all times

Expanding skills to increase versatility

US Marine

Meet rigorous expectations of professionalism

Strict attention to detail

Professional courtesy in a hierarchical environment

Support organizational needs with first priority of mission accomplishment

Operate in and maintain a highly secure environment

Operate effectively under stressful conditions

Utilize strict networking standards to prevent the compromise of sensitive data

OTHER

Independently studying to complete the Cisco CCNA certification

Independently studying to complete the Configuring Windows 7 certification

Employment History

University of MOntana, Division of Biological Sciences – Missoula, MT

Assistant Systems Administrator, August 2008 to January 2010

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Cedric Matt

2635 Prosch Ave W #4 Seattle, WA 98119 406-***-**** ******@*******.***

High plains pizza inc – Missoula, MT

Delivery Driver, July 2006 August 2010

U.S. MARINE CORPS – Pensacola, FL; Camp Pendleton, CA

Signals Intelligence, 2004 2006

Education

University of montana – Missoula, mt

B.A. Political Science (Public Law/Public Administration), (pending) 2010

GPA: 3.4/4.0

(Full time school/work)

CORRY CENTER FOR INFORMATION DOMINANCE – PENSACOLA, FL

400 Hour Cryptologic Technician Course

Graduate With Honors, Department of Navy

(Including Lab based Computer Networking and Troubleshooting, Electronic Systems Troubleshooting and Maintenance, PC

Hardware And Operating Systems, PC Troubleshooting and Repair)

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Contact this candidate