Customer Service Sales Representative

**** ***** ****, *********, ** ***** •706-***-****•*******@*******.***

Erika D. Berry

Objective

To obtain a position with the company.

Qualifications Summary

Customer Service and Sales

Interacted with customers and utilized excellent organizational skills to assist in: appointments set ups,

shipping out orders, removing and adding services and obtaining first call resolution to customers.

Maintaining a monthly sales quota by setting up new accounts and offering eligible products to

customer.

Experience in handling raw cash as well as electronic accounting.

Experienced with call center and face-to-face customer interaction.

Computer Technology & Electronics

Skilled in installing computer hardware and software.

Experienced with web designs, computer programming and forensics.

Performed automotive stereo, keyless starter, and alarm installations.

Experience in troubleshooting electronic devices such as: computers, phones, etc.

Performed minimal cable and landline telephone installations.

Performed wireless and wired internet/network installations.

Troubleshooting internet and networks.

Equipment, Automotive & Building Maintenance

General construction including basic electrical repairs, grass, spray and roller painting, plumbing.

Experienced in automotive maintenance including: oil changes, filters, gaskets, tires, radiator flush, and

air conditioning.

Repair automotive components such as: fan belts, harmonic balancers, plugs and coils, pulleys,

radiator, etc.

Forklift operator

Skilled in the use of a variety of power tools including: drills, benders, power saws, sanders and

grinders.

Inventory & Stocking

Experienced in performing weekly inventory.

Assisting in unloading truck and stocking shelves, storage and freezers.

M anagerial Skills

Served as right hand to lead managers.

Conducting breaks for employees.

Assist with less experience employees.

Perform training sessions.

Cashing out budgets at shits end.

Takeover calls for customers demanded supervisors or higher level representative.

Create training aids for systems, and/or customer interaction.

P ersonal Attributes

Dependable, goal and detailed oriented, team players, enthusiastic and dedicated to excellence.

Employment History

2005-2010

Service/Sales Representative ATT, Augusta GA

2000-Present

Freelance Self-Employed, Augusta. GA

2003-2005

Customer Service SITEL-VZW, Augusta, GA

Representative

1998-2003

Q.S.C. Specialist Krystal Company, Augusta, GA

Education

2006-2009

Computer Information Devry University, Decatur, GA

Systems B.S.

References

Contact this candidate