Customer Service High School

Desiree Nigaglioni

*** ******* ***, ******* **, *1844

Phone: 978-***-****- Email: ********@*****.***

OBJECTIVE: To obtain a position in the Administrative Human Service

Field/ Criminal Justice Field.

SKILLS/TRAINING:

. Computer skills: Microsoft Word, Excel, PowerPoint, Microsoft Access

. Years of customer relations experience, ability to work with diverse

population of people

EDUCATION:

Lincoln College of Technology Online 07/2009-06/ 2010

Associates Degree in Science/ Criminal Justice

Lincoln Technical Institute, Lowell, MA 08/2008 - 05/2009

Criminal Justice Certificate(GPA 3.61)

This intensive Criminal Justice curriculum included 900 hours of classroom

instruction.

Coursework includes, but not limited to: Introduction to Criminal Justice,

Criminology, Criminal Court Systems, Essentials of Corrections, Essentials

of Policing, Probation and Parole, Criminal Investigation, Digital Crime

and Digital Terrorism, Essentials of Security, Criminal Law, Criminal

Procedure, Crime Scene Investigation, Cultural Diversity for Criminal

Justice Profession, Essentials of Juvenile Justice, Interviewing and

Interrogation, Report Writing Fundamentals for Police and Corrections

Officers, Ethics, Supervision, and Customer Service.

Methuen High School, Methuen, MA 2007

EMPLOYMENT:

Dunkin Donuts, Andover, MA 2010- Present

Sales Associate/ Shift Leader

. Cashier, maintain daily reports, providing exceptional customer

service, food prep, some clerical as needed

Fuddruckers, N. Andover, MA 2003 - 2010

Sales Associate

. Duties include operating cashier, counting drawers, calculating daily

shift counts, serving as shift leader and weekend bakery leader,

Trained new employees providing exceptional service, executing take-

out, and answering phones.

. Generated daily reports for shift

Raj Gohel, DMD 2004-2005

Office Assistant

. Customer service, greeted and assisted clients in completing forms

. Answered all phone lines/ scheduled and confirmed appointments for

clients

. Generated accounts receivables report

. Verified insurance benefits

VOLUNTEER:

Methuen High School, Methuen, MA 2005 - 2007

Helped special needs students complete their homework, chaperone field

trips, make calls to students daily to check up on them and how their

family was, and stayed on as a best buddy pen pal during the summer so that

way the students had a friend to stay in contact with during summer break.

References available upon request

Contact this candidate