Customer Service Sales

LINDA GIARDINA

* ********* *****, **** ********, Ma. 01474

978-***-**** Email: **.********@*****.***

ACCOMPLISHMENT

. Successfully owned and operated Townsend Floors and Interiors.

QUALIFICATIONS:

. Extensive management experience in the retail floor covering and

interiors industry.

. Possesses strong interpersonal communications skills.

. Excellent decision making and leadership ability.

. Self motivated, assertive and able to quickly learn new procedures and

methods.

. Ability to work well under pressure and meet deadlines.

. Identified and implemented strong customer services activities.

PROFESSIONAL SKILLS

Townsend Floors & Interiors, Owner Townsend, MA 1980-2010

Office Administrative Skills

. Directed and managed all office personnel.

. Responsible for scheduling of all client jobs and installation staff.

. Worked with all office equipment, including PC computer, scanner,

copies, fax machine and multi line phones.

. Familiar with Microsoft applications and accounting with Quickbooks.

. Assisted in processing payroll.

. Ordered and maintained office supplies and equipment.

. Set up and maintained filing system.

. Liaison between company and vendors.

. In charge of customer service, with particular attention to working

with problematic customers.

Managerial Skills

. Self-employed retail manager with extensive supervisory & office

operations background.

. Successfully operated & managed all features of my business for 30

years.

. Conducted interviews, hired and trained new and existing staff.

Developed a team sales

environment leading towards a common goal.

. Motivated staff to meet store goals and comply with policies and

procedures.

. Analyzed sales trends and reacted appropriately.

. Monitored stock levels on all inventory items and maintained vendor

accounts.

Customer Service Skills

. Provided exemplary customer service to ensure customer satisfaction.

. Strong aptitude in selling techniques.

. Instrumental in building a strong customer base.

. Generated repeat business though assessment of customers needs and

style.

. Assisted and advised clients on design choices.

EDUCATION: Boston State College, Boston, MA B.S. Elementary

Education

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