Customer Service Technician
Resume:
Jeremiah R. Smith
Phone: 440-***-****
Westlake, Ohio 44145
*********@***.***
OBJECTIVE:
An experienced Computer Technician who is looking to further a career in
the information technology field. Offering a strong background in
hardware, software and networking as well as superior leadership and
customer service skills. Ultimately seeking an organization that promotes
growth from within and where my skill set can benefit operational
efficiencies.
EDUCATION/CERTIFICATIONS
ComputerTraining.com - Independence, Ohio
Graduated: August 2007
. Microsoft Certification Program for Windows Server 2003
. Actively pursuing MCSA & MCSE Certifications
MCP - Microsoft Certified Professional
May 16,
2007
. Microsoft Windows XP Professional 70-270
. Managing and Maintaining a Microsoft Windows Server 2003 Environment 70 -
290 July 12, 2007
SUMMARY OF TECHNICAL QUALIFICATIONS
. Ability to analyze, design, install, implement and administer business
solutions based on the Microsoft Windows Family of server products and
networks on individual as well as networked workstations
. Proficient at TCP/IP and troubleshooting hardware and networks with the
ability to identify and resolve hardware, software and connectivity
issues.
. NETWORKING PROTOCOLS: Microsoft Windows 2003 Pro/Server/XP, Active
Directory, ADMT, DNS, DHCP, Windows 2003 Network Infrastructure,
Directory Services, Network Environment, Directory Services
Infrastructure, Network Security, LAN/WAN, routers, switches, hubs,
firewall, fault tolerance, network security, RAM, hard drives, Basic
Network security, server administration
. SOFTWARE: Proficient in Word and Excel
EMPLOYMENT HISTORY
Sovereign Healthcare - Westlake, Ohio
March 1, 2010 - Present
Computer Technician
SchoolOne - Cleveland, Ohio
September 1, 2008 - February 26, 2010
Field Support Technician
. Handle all computer based issues including hardware, software, networking
and basic cabling in a Novel/Windows environment.
. Routinely create and ghost images onto several types of machines
including laptops.
. Have performed several large scale pc rollouts.
. Basic server support i.e. patch panels, switches, batteries, cable
management.
. Limited phone and fax support
Robert Half Technology - Cleveland, Ohio
? Short term contract work included ghosting Windows XP onto laptops
and setting up new workstations.
Sovereign Healthcare - Westlake, Ohio
? Short term contract work formatting old computers and setting up new
workstations.
Sovereign Healthcare - Westlake, Ohio
November 2002 - December 2007
Computer Technician - (2003 - 2007)
. Handle all computer based issues including hardware, software, networking
and basic cabling.
. Demonstrate superior communication and customer service skills through
frequently traveling to all company sites (12 total) and ensuring all
their computer issues are fixed effectively and efficiently.
. Gained valuable experience in a number of programs including, but not
limited to, MAS 90, Compucare, Orbitz, Microsoft Office, Microsoft Works
and Windows 95 through XP.
. Additional work includes installing, removing or replacing hardware
components including printers, monitors, CD Roms, video cards, network
cards, processors and hard drives.
Human Resource Director - (2002-2003)
. Displayed strong leadership skills through actively managing over 500
employees including both full-time and part-time staff members.
. Enhanced both time management and organizational skills while performing
a variety of tasks including payroll, background checks, personnel files,
time clock issues and any day to day concerns the employees may have had.
. Promoted a team oriented environment by frequently meeting with employees
and ensuring all their issues were properly taken care of and that they
were enjoying their working experience at the facility.
. Acquired exceptional mentoring skills while performing employee
orientation and making sure all individuals were aware and educated on
company policy and procedure.
Contact this candidate