Customer Service Sales

Albert Flores

*** ******** **. . ******* *******, il 60169

Phone 630-***-**** . E-mail: **************@*******.***

Summary of SKILLS

A strong leader with strategic planning, project management, and teambuilding

expertise.

Design innovative workflow planning/prioritization strategies, resulting in

improvement in productivity, efficiency, inventory issues, and cost savings.

Adept at recognizing/launching steps needed to attain objectives. Thrive on

challenges to overcome obstacles with solutions that are technically sound and

financially feasible.

SAP (materials master module), WMS, RF proficient.

Professional experience

May 2010 - Present Navistar, Inc.

Warrenville, IL

Logistics Support Specialist

Provided support for the execution of logistics planning and implementation

processes within the parts group and Distribution operations.

Provided unparalleled customer service satisfaction (both internal and

external). Crossed trained and build relationships across key logistics,

operational, and business groups.

Handled supplier carrier routing phone calls, claims and provided data reporting

for freight database.

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Aug 1992 - Feb 2010 Five Star International, Inc.

Los Angeles, CA

Inventory/Procurement/Planner

Lead activities associated with the purchasing of finished goods, scheduling,

forecasting and inventory management as well as logistics (shipping, receiving,

warehouse, import administration and global transportation).

Provide leadership and direction to the team in order to insure on-time delivery

of goods at the planned price, schedule and quality.

Discuss volume, price, and cost analysis results with operations and senior

management and make appropriate recommendations.

Assist management in formulating, establishing and implementing procedures that

meet business goals and objectives.

Ensure that information and processes are leveraged across the organization

within logistics, sales, manufacturing, finance and maintenance that is

consistent, accurate and able to support decision making and reporting about any

product, through any channel.

Identify ways to make processes most productive through systems enablement and

implement these systems improvements to support functionality with customer

requirements.

Review sales forecast versus actual sales and make adjustments to assure that

goods will meet customer demand as well as inventory metrics.

1988-1992 Certified Grocers Midwest

Hodgkins, IL

Distribution Inventory Analyst

Develop and manage key business process measurements including service levels,

forecast accuracy, order fulfillment rates.

Forecast customer demand using statistical and collaborative forecasting

techniques for key customers.

Communicate with vendors regarding order and delivery procedures.

Prepare customer demand data and conduct detailed analysis to provide optimal

forecast accuracy.

Insured accuracy of inventory and forecasting systems data.

Monitored reports to determine product assignment changes (capacity increases

and necessary product moves).

Responsible for receiving the product to companies specifications.

Education

1987-1991 DeVry University

Chicago, IL

Bachelor of Science in Electronics Engineering Technology

Languages

Proficient in written and oral Spanish.

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