Manager Sales

Amy Sosa

** **. ***** ******, ***********, MA ***04

413-***-****

********@*****.***

OBJECTIVE: To obtain a challenging and fulfilling position that will

utilize my strong communication and organizational skills to contribute to

the success of a progressive institution.

QUALIFICATIONS:

Excellent clerical and account management skills. Proficient in

completing multiple tasks with minimal supervision. Strong verbal,

written and interpersonal communication abilities. Solid computer skills;

proficient in MS Word, Excel and Outlook. Described as courteous, patient

and respectful of client concerns.

EXPERIENCE:

Sales Manager

Signature Engraving Systems, Holyoke, MA 05-10-present

Assist customers with questions regarding service and provide

technical assistance

Ensure fulfillment of orders, including processing and billing

customer accounts

Maintain accurate invoice records for proper customer payment

processing

Route high volume of calls to appropriate persons within the

organization

Correctly enter requests into company tracking system for service and

parts

Sales Clerk

Monson Woodbine Country Store, Monson, MA

08/09-04/10

Assisting customers with purchases and inquiries

Performing transactions accurately to ensure correct of cash balance

Restock merchandise as needed, straighten up store before closing

Document Imaging Associate

Pitney Bowes for Mass Mutual Life Insurance, Springfield, MA 03/09-

12/09

Scanned existing paper files into database for conversion to new

digital file format

Ensured operating and quality standards are met, based on service

objectives

Performed duties and special requests as assigned by team leader and

manager

Admissions Assistant

Smith College Museum of Art, Northampton, MA 10/08-03/09

Tracked museum guests with detailed information via database and

spreadsheets

Balanced admissions till and vault, prepare bank deposit and perform

all end of day procedures

Created a welcoming environment and present a knowledgeable demeanor

to all guests of the museum

Assistant Branch Manager

Monson Savings Bank, Wilbraham, MA 02/08-10/08

Reported directly to Branch Manager regarding staff performance and

fulfillment of quarterly goals

Accountable for tracking changes in account activity with a focus on

retention of vital customer base

Prepared branch and staff in order to achieve passing scores for

federally mandated audit requirements

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