Customer Service Manager
Resume:
LaPorchea Sanders
Raeford, NC 28376
910-***-**** ***********@*****.***
Objective
To obtain a position in entertainment production, bringing 5 years of diverse life and professional experience with
great leadership qualities.
Education
Living Arts College, Raleigh, NC – December 2009
Associate in Applied Science in Digital Audio Production and Design
Coursework in Sound Design, Post Production, Automated Dialogue Replacement,
Acoustics, Motion Graphics, Web Design
Fayetteville Technical Community College, Fayetteville, NC 2006 – 2008
Major in Associate of Arts
Coursework in Marketing, Advertising, Psychology
Professional Experience
Apr 10- Present WCCG Carson Communications, Fayetteville, NC
Air Personality/Webmaster
Hosts and produces show segment “Midday Mix with LP the Lovechild”
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Conducts board operation and show prep assistance.
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Executes format as designed by management, maintains logs, and edit live spots, various production duties, and
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commercial audio production.
Assisted webmaster by updating and maintaining website.
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Attended station events, including member appreciation events and community /education outreach events.
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Corresponds with vendors and/or venue organizations regarding upcoming concerts or station promotional events.
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Carolina Cougarz (Continental Basketball League), Fayetteville, NC
Feb 10- Apr 10
Team Secretary
Manage projects and contribute to committee and teamwork; answer telephones and give information to callers, take
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messages, or transfer calls to appropriate individuals.
Arrange conferences, meetings, and travel reservations for office personnel; maintain scheduling and event calendars;
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coordinate conferences and meetings. Schedule and confirm appointments for clients, customers, or supervisors.
Locate and attach appropriate files to incoming correspondence requiring replies; compose, type, and distribute
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meeting notes, routine correspondence, and reports; make copies of correspondence and other printed material; mail
newsletters, promotional material, and other information.
Set up and maintain paper and electronic filing system for records, correspondence, and other material.
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Collect and disburse funds from cash accounts and keep records of collections and disbursements.
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Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word
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processing, database management, and other applications.
May 09 – Nov 09 WQOK Radio One, Raleigh, NC
Intern
Assisted webmaster by updating and maintaining websites.
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Assisted production team in recording 30 and 60 second spots for on-air ads.
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Attended station events, including member appreciation events and community /education outreach events.
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Assisted Programming staff with on- and off-air tasks; staff included Radio Hosts, Production Manager, Music
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Director and Program/Promotions Director.
Jan 06- Mar 06 Hit'M Entertainment Fayetteville, NC
Special Events Coordinator
Responsible for a team passing out flyers, VIP cards on campus, after clubs, at special events, and other activities.
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Organized to promote one or more club nights or special events.
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Increase visibility by creating "buzz" in the streets through promotion at various events and popular locales in the
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assigned market. Sent emails, notes, and any publicized online activity that would help drive people to my venue.
Other Employment
Feb 08 – Jan 10 Monkey Joe’s, Cary, NC Party Host/Referee
Hosted parties. Customer service; supervised kids at play.
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Aug 07 – Jan 08 DAYCO Automotive Warehouse, Hope Mills, NC Distributor / Packer
Responsible for making and picking builds. Correctly packaged and palletized component kits for shipping. Trained
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other employees in organizing builds. Trained in PTS, Hydraulics, and Video Jet departments; substituted throughout
the warehouse.
Apr 07 –Aug 07 Burger King Fayetteville, NC Assistant Manager
Administered, directed and oversaw effective recruitment and development of subordinates. Directly responsible for
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ensuring the proper implementation and effective application of all operational standards of quality service and
cleanliness. Helped operated the restaurants in a cost effective manner by assisting in obtaining goals set forth by upper
management. Demonstrated knowledge and leadership, always remained engaged and in tune with customers and
employee needs and drove towards continuous improvement of overall store operations. Accountable for deficiencies
and practiced loss prevention in restaurant through Action Planning.
Apr 06- Dec 06 TJMaxx Fayetteville, NC Sales Associate
Responsible for assisting in daily operation at the store. Trained in all areas of the store; substituted in merchandise
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presentation, processing, fitting room, customer service, and layaway. Prepared back of the store merchandise for
transition to sales. Maintained housekeeping and shrinkage control of assigned departments.
Jun 05-Dec 05 ReMixed Clothing Fayetteville, NC Sales Associate
My primary focus was to ensure the delivery of exceptional customer service . Addressed and resolved any customer
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service issues and ensured appropriate and timely resolutions. Oversaw stocking of product in back rooms and assisted
the department manager with improvement and development of visual merchandising displays.
REFERENCES AVAILABLE
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