Customer Service Human Resources

BRENDA A. CERVERA

**** ******* ****** #* ******: 915-***-****

El Paso, Texas 79936 *********@*****.***

PROFESSIONAL SUMMARY

Results-driven professional with over 6 years of experience combining

strong operating and financing expertise, with new process integration

talents and 2 years experience in a classroom setting. A leader with global

perspective, drive, and attitude with the ability to analyze performance of

diverse operations to create and implement internal control systems, and

apply principles to streamline business processes. A respected professional

that responds to operational, financial, and educational challenges with

confidence, determination, and focus; driven by challenges and the

opportunity for development, growth, and growth opportunities. An educator

that has the ability and drive to demonstrate students' skills learned in

the classroom and follow any educational institution's guidelines.

Core Competencies:

Operations Management Strategic Business Planning Business

Development

Financial Management/Cost Control Staff Leadership / Development Budget

Management

Training Management Human Resources Management Client/Public

Relations

Student Centered Leaning Multicultural Awareness Behavioral

Management

Enhanced Coordination Student Assessment Testing

Standards/Admin.

Cooperative Leaning Student Motivation Classroom

Management

Curriculum Design & Development Whole Group Leaning Interactive

Learning

Proficient in Microsoft Office, Related Software, and Advanced Internet

Usage

Bilingual in English & Spanish

PROFESSIONAL EXPERIENCE

EL PASO COMMUNITY COLLEGE (TRANSMOUNTAIN CAMPUS) 05/2010 -

Present

Part-time Spanish Professor

Present college-level native and non-native courses in Spanish to college

students, supervise language laboratory experiences and advise the students

in associated programs. Conducted lectures to students on Spanish Grammar,

History, Folklore, and Literature; research and compile bibliographies of

specialized materials for outside reading assignments.

. Provide curriculum tutoring and guidance to students having academic

difficulties.

. Hands-on experience with small and large classes and within various age

groups and educational level.

. Teaching Spanish native and non-native - implemented college curriculum

through basal text with trade books to meet and exceed county and state

educational guidelines.

. Creator of a stimulating learning environment to enhance students'

attention in the classroom.

EL PASO MILESTONES REHAB SERVICES LLC, El Paso, Texas

01/2006 - 04/2010

Advanced through increasingly progressive roles gaining broad-based, multi-

function experience across all aspects of the operations including P&L,

budgeting, customer service, purchasing, shrink control responsibilities,

inventory control, staff scheduling to support all activities, and training

efforts with an emphasis on new business development and customer

relations.

Director of Human Resources, Office Manager, Part-time Clerk, Courier

Direct and oversee all aspects of human resource operations for this multi-

million dollar contract staffing agency involved in homebound patient care

through physical, occupation, and speech therapy; develop, implement, and

maintain agency operational systems and programs to improve customer

service levels, maximize sales and profitability, control operating

expenses, and optimize performance and efficiency.

BRENDA A. CERVERA

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PROFESSIONAL EXPERIENCE (Continued

. Managed the budget administration for a yearly budget including the

acceptance, disbursement, and accounting of monies for labor,

inventory, supplies, resources, and expenses.

. Prepare all operational forecasts of inventory requirements to maintain

operational readiness.

. Directly supervise, evaluate, and oversee the work efforts of 4 staff

members; provide administrative support, training, and guidance to all

subordinate personnel on all operational activities, scheduling, and

direction of work assignments.

. Evaluate, mentor, and manage the professional development of the staff

to ensure that all enforced standards are met and maintained.

. Allocate all labor hours, anticipate hours required to maintain an

efficient and streamlined operation, and schedule the staff

accordingly; verify all payroll for the store to ensure that associates

are compensated for all hours worked.

. Serve as an employee resource for EEO issues, policies and procedures,

communication changes, safety, and Workman's Compensation.

. Manage company cash accountability and conformance with all cash

handling policies and procedures.

SAN ANGELO INDEPENDENT SCHOOL DISTRICT, San Angelo, Texas

02/2008 - 05/2008

Substitute Teacher (K-12, All Subject Areas)

YSLETA INDEPENDENT SCHOOL DISTRICT, El Paso, Texas

02/2006 - 10/2006

Substitute Teacher (K-12, All Subject Areas)

YSLETA HIGH SCHOOL, El Paso, Texas

08/2005 - 04/2006

Student Teaching

Teaching professional with method and student teaching experience obtained

in a high school setting. Student-focused academic professional with hands-

on training and the drive to educate young minds utilizing proven and new

technological teaching techniques.

. Provide curriculum tutoring and guidance to students having academic

difficulties.

. Hands-on experience with small and large classes and within various age

groups, educational and grade level.

. Teaching Spanish, Math, Science, History, English - implemented grade

curriculum through basal text with trade books to meet and exceed

county and state educational guidelines.

. Creator of a stimulating learning environment to enhance students'

attention in the absence of the teacher.

SOCORRO INDEPENDENT SCHOOL DISTRICT, El Paso, Texas

03/2004 - 05/2005

Part-time Clerk (Risk Management and Employee Benefit's Department)

Organize and maintain district employee incident and benefit paperwork by

scanning and filling important documentation.

. Made safety packets for new substitute teachers and benefit packets for

current and new teachers.

. Cross-checked employees' benefit payments with that of the benefit

companies.

EDUCATION

Bachelors of Arts in Spanish with a minor in Education ? 5/2006

University of Texas at El Paso, El Paso, TX

3.75 GPA - Magna Cum-Laude

BRENDA A. CERVERA

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CERTIFICATION

QuickBooks Pro 2009 Complete ? 12/2009

El Paso Community College, El Paso, TX

Classroom Teacher: Secondary Spanish (Grades 6-12) ? 01/29/2009

State Board Educator Certification, The State of Texas

References Available Upon Request

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