Engineer Project

Joel H. Chou

*** ***** ***, ************, ** **147

Tel: 614-***-**** ( Email **********@*****.*** or **********@*****.*** (

614-***-**** (Cell)

SUMMARY

. Comprehensive software testing and software architect testing

experience with a variety of commercial tools in both an enterprise &

high-tech environment

. Extensive experience all phases software & hardware test,

unit/system/functional/integration/regression/performance/stress/protot

ype /documentation/customer acceptance; black/white/grey box testing;

test process/procedure/methodology on manual & automatic tools

. Hands on experience and knowledge of software automation, test

management, defect tracking, & source code control tools.

. Water Fall & Agile of Software development life cycle (SDLC) on

project management experience utilizing Microsoft Project - planning,

requirements gathering, modeling, architecture, configuration

management, code, test, deployment, documentation, support.

. Software development & implementation experience using

C/C++/Shell/Perl/VB script; design architect/framework/component test

. Multiple platform/OS/design, mainframe/mid size/PC,

Unix/Linux/Windows/Solaris, Client/Server, Firmware/R&D/Factory,

LAN/Wan/San/Man Network and ERP, SAP, Web Logic, Remedy, Business

Objects, Call Center Application, Network Security, etc

. Gained multi Database experience: Oracle, Informix, Sybase, Microsoft

SQL & Access, C & C++ and IBM DB2 on Access and test DB server

functions, DB Migration/Update/Split/Test Data/Data Mapping/Data

Models/Scripting or Creating Data Scripts, etc

. Results-oriented individual who always completed projects early or on

time even if meant voluntarily working extra hours;

. Recognized as an effective and motivational team player and for having

problem analysis and solving skills.

. Received recognition and many individual and team awards for quality

of work and customer satisfaction.

. Many years User Acceptance Test (UAT) with internal and/or external

customers, either on customer side and/or on development environment.

TECHNICAL SKILLS

Computer Hardware: IBM mainframe & AS400, VAX, Sun, HP & Microsoft

Servers, & a variety of PCs

Language & Code: C++, C, COBOL, PowerBuilder, Shell script, SAS,

Java, .Net, XML, HTML, VB, VBS, TL1, XML + others

Operating System: UNIX: HP-UX, SunOS, Solaris, Linux, MVS, Windows; MS

Office & Office Project Server

Databases: Oracle, Informix, SQL, Access, Sybase, and DB2

Testing Tools: WinRunner, QTP, Quality Center, Load Runner, Doors, Robot,

ClearQuest, ClearCase, ReqPRO, XML, Selenium, JUnit

Network Components: Novell Netware, Ethernet, IBM O/S 2 LAN Server (IBM

Certified)

PROFESSIONAL EXPERIENCE

January 2010 - May 2010

HP/EDS, Columbus, OH

Senior Testing Engineer

. Designed and developed Oracle ETM and IBM Cognos integration

plan/cases/testing project management and on hand testing creation,

scripting, execution by using HP Quality Center & other tools

. Cognos side System/Regression/Performance (LoadRunner)/Data Base on

testing plan/cases/testing project management and on hand testing

creation, scripting, execution by using HP Quality Center & other

tools

. Lead/mentoring/training a small, less experience testing to on broad;

manage testing part project and report to up level management

. Create regression test scripts including the DB link tests and

corrected many links problems deposit in HP/Mercury Quality Center

August 2008 - May 2009

Nationwide Finance, Dublin, OH

Senior Contractor Tester

. Responsible Oracle DB updates, 8 to 11, server side test, application

regression test plan/cases. The query though the Sequel command

. Designed and developed Oracle DB (Server name changed) project test

plan/test cases for many applications, used Oracle DB

. Compared new and old versions for database tests evaluating tables

before, during and after version upgrade. Ensured application links

worked appropriately and DB Server function, fixed many bugs while

testing the application which were affected by this update

. Ran multi-tiers architecture regression test packages though CICS

Transaction Server to IBM mainframe DB2, return results next day.

found many bugs, improved the application quality

. Updated regression test scripts including the DB update link tests,

corrected many links and use HP/Mercury Quality Center

September 2004 - July 2008

AirNet System, Columbus, OH

Lead Test Engineer

. Responsible test architect, design, develop, estimate & training

manual/automatic/performance test and testing process/procedure on

AirNet ERP, SAP, Call Center Web/PowerBuilder GUI/Oracle & Informix

DBs/BEA WebService applications that including function/regression

/performance tests; write functional requirement/use cases & support

help desk ticket - recreate error, find problem and contact to

customer

. Designed & developed manual/automatic testing process/procedures to

meet SDLC process (Water fall & Agile) & compliance with ISO/SOX

standards to better plan, reporting, error tracking document to source

control. With my work, company passed SOX audit

. Developed detail testing process/procedures, documented templates; set

error tracking/severity lever criteria, tested review process,

maintain test servers lab environment, test database that improve

application quality, reduce development life cycle.

. Designed .Net Web, Java BEA Web Service and Power Builder GUI manual &

automatic tests on base on Windows base applications & UNIX base

Oracle/Informix database for AirNet Order/Process/Report/Package

tracking management system. Tested all new or update Business Object

reports each release for operational package shipment/charter flight

system. The resulted improved system.

. Many times Informix &Oracle DB migration/update/split testing on DBs

by using PL/SQL and other tools though the SEQUEL command that effect

application & mid-tier, which use the DBs data. The results are adding

new, enhance existing function to system

. Automatic Java BEA Web Service regression by QTP with SOAP protocol;

partially automate PowerBuilder GUI regression by WinRunner & .Net web

by Selenium save regression run from days to hours & improve quality.

Maintain both regression packages

. Contact to company business, Call Center/Account/other Departments, to

gather their need, write functional requirements & use cases + review

the functional requirements & use cases with developer and end users.

Enhanced operational speed and result Performed ERP/SAP/Business

Objects/Price/Policy Management testing included Order Creation/Order

& Courier Management/Fly resource/Real time reports, marketing to

support company business needs; found bugs, improved quality &

business satisfaction.

. Internal/external Technical/Desktop Support on

hardware/Software/network/OS. Recreate service ticket from internal &

external customer, find the problem & solution, return ticket to help

desk; save the time and help the internal & external customers

July 2004 - September 2004

Value City, Columbus, OH

Lead POS Software Tester

. Designed & developed Retail POS (Point Of Service) new function manual

test for Gift/Money Card and Instant Credit Application

. Planned/wrote POS new function test plan, test cases & regression

tests; suggested and enhanced software testing process

. Executed those new functional tests and regression test scripts in the

test lab against POS software. Identified many bugs. Reran the tests

after performing the fix that improved the software quality.

August 2003 - July 2004

Bellsouth, Atlanta, GA

Software & Automation Test Engineer

. Designed, developed new feature, regression, performance tests and

automation on GUI & Command line tests under Window, UNIX environment

with Oracle database, BEA WebService and Java front for Bellsouth DSL

Broadband Network Manage System; architect for DSL operating service

on service/order/provisioning/fault management, measurements and

reports. Some ERP & SAP testing as well

. Designed and developed new feature regression/performance tests and

automation on GUI/WebService/Command line tests under Window & UNIX

environments with Oracle database, BEA WebService in middle and Java

front

. Studied & set system performance model; used LoadRunner ran

performance tests, find application performance bottlenecks & the max

number of stations on hardware/software that did 1st time; suggested

hardware/software change to improve system performance.

. Designed San/Man & disaster recovery tests on standby and/or load

sharing servers mode that including severs in same room/building/

metropolitan or different location; successfully lead a team run the

test to improve better operational service

. Used WinRunner/Quick Test Profession to automate regression tests to

save the regression run time from weeks to days.

. Used ReqPRO as requirement/use case management; ClearQuest and

ClearDDTS as defect tracking; ClearCase as version control tool.

Improved source code control, quality through better planning and

documentation. Help add document test to the record keeping passing

ISO auditing.

2002 - 2003

Nationwide / Northrop Grumman

Test Engineer

. Acting as a consultant on various projects established tool selection

& use to perform system/regression automation; save test run time

. Performed the interface/functional testing on Mainframe/Desktops for

Nationwide software on front (PC), middle server (AS400 & MS server) &

backend (IBM mainframe) to improve the system quality, system

compatibility and reuse of test eases

. Performed the functional tests on HP Alpha & Intel Itanium II 64 bits

processors instruction level binary translation tests. Identified many

bugs. Reran the tests after performing the fix that improved the

software quality. - Northrop Grumman

. Executed performance modeling for Intel Itanium II replaced HP Alpha

project. Used Rational Robot/ClearQuest/ClearCase and Team Tester

tools to perform regression, load/performance/reliability tests. Saved

regression run time & improved performance. - Northrop Grumman

. System, printer and Unicode tests on barcode new release on Windows

98, 2000, NT & XP. Improved product compatibility - Brady

1998 -- 2001

AT&T/Lucent, Bell Labs, Columbus, OH

Software Automation & Integration Test Engineer

. Designed, developed end-to-end eight applications integration and

automation Web/GUI/Command line tests on Window/UNIX/mainframe

Client/Server mode with Oracle database ((Sequel command), for Global

Crossing & Verizon optical network management project. Worked on UMTS

(3G wireless) project on HLR, VLR, AC, Short and Unified message.

. Service Management, Network Management and Element Management test

cases for Optical network manual and automatic tests which resulted in

improved quality and developed new technology

. Successfully managed Global Crossing & Verizon integration test

project and demonstrated the optical network end-to-end solution tests

onsite/in house which led customers to accept each lease of Lucent 7

application products.

. Automated regression tests by WinRunner & scripts. Completed

performance test using LoadRunner saved 75% of execution time.

Conducted web performance prototype testing by using Silk performer

and Silk tools to study possible new application

. Host Web testing workshop in department to train the new and recent

join project engineers to quickly on job

. Used ClearQuest/ClearCase to control source code, document & track

defects and Doors as requirement tool to improve system quality

. Worked on UMTS (3G wireless) project on HLR, VLR, AC, Short and

Unified message. Help to development on new technology

EDUCATION

. Master of Science -- Telecommunication CS Concentration. DePaul

University, Chicago, 1993

. Bachelor of Science -- Electrical Engineering. University of Illinois

at Chicago, Chicago, 1988

CERTIFICATION

. Six Sigma, IBM LAN Server

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