Customer Service Quality
Resume:
Kellie M. Kiely
Dublin, OH 43016
***********@*****.***
Objective
"Seeking a position in an office environment, where there is a need for a
variety of office management tasks including - computer knowledge,
organizational abilities, customer service and database program use."
Profile
Highly goal-oriented individual.
Eight years of customer service experience in an office environment.
A strong understanding of building and maintaining customer relationships
Excellent communication and negotiation skills.
Eager to learn and take on new challenges.
Strong analytical and problem solving skills.
Work Experience
Nationwide Insurance 03/10-Present
Retirement Solutions Analyst, Temporary
Process retirement distributions, rollovers and service credits.
Follow federal and state guidelines.
Assist in the preparation of federal audits.
Follow-up with internal employees to ensure we are meeting customer
expectations.
Assisted in training.
Chase Manhattan 07/09-02/10
Senior Operations Specialist
Processed home equity payments.
Tracked customer information using Excel and Access.
Received and processed wires.
Cleared reconciliation outages to prevent company loss.
Maintained high productivity on a daily basis.
Chase Manhattan 08/07-07/09
Operations Specialist
Reversal of payments on mortgage loans.
Analyzed loans and make necessary corrections.
Provided written correspondence to loan holders.
Maintained excellent work quality.
Chase Manhattan 03/05-08/07 Columbus, OH
Financial Advisor
Maintained customer relationships by providing excellent customer service.
Coordinated monthly team contests to encourage team collaboration.
Evaluated and analyzed dispute information and provided the best solution.
Consistently met monthly company and individual goals.
Received recognition for excellent work quality.
Prevented financial loss for company.
Education
Franklin University, Columbus, OH
Bachelor of Science in Marketing and Communication, August 2006
Minor: Public Relations
Computer Experience
Excel, Access, Lotus, Photoshop, Word
Contact this candidate