Customer Service Quality Control
Resume:
**** ******** **. 706-***-**** mobile
Columbus, GA 31907 706-***-**** home
abkxp7@r.postjobfree.com
Lewis L. Banks, Jr.
Lewis L. Banks, Jr.
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Target Job: Manufacturing or operations that utilize my variety and depth
of experience.
1979-1981 Reigel Textile Corp/Mt Vernon Mills Trion, GA
Quality Control Manager
o Recruited as Management Trainee.
o Promoted twice in two years finally to Quality Control Manager (Raw
Materials and Final Inspection).
o Supervised 4 inspectors. Partial responsibility for internal lab
functions. Resolved customer issues and improved supplier
performance/plant utilization through qualitative and quantitative
feedback to suppliers.
1981-1984 Duracell, USA LaGrange, GA
Quality Control Supervisor
o Supervised up to 13 process inspectors on 2nd, 3rd shifts.
o Shift production problem solving.
o Constructed sampling and test plans.
o Began plant's first calibration system.
1984-1989 Duracell, USA LaGrange, GA
Quality Control Engineer
o Organized sampling procedures for special projects.
o Supervised failure analysis laboratory.
o Supervised capacity testing and reporting.
o Specified, purchased, and implemented programmable test equipment.
o Managed DOD contract production, quality control, packaging, delivery,
and records.
o Taught Statistical Process Control.
o Specified, purchased, and implemented plant-wide automated data
collection system.
o Charter member and past Chairman West GA chapter ASQ.
o Expanded calibration system to include all laboratory and inspection
equipment.
1989-1997 Duracell, USA LaGrange, GA
Quality Assurance Manager
o Established plant-wide quality system audit with corrective action
o As part of a company task force implemented global supplier quality
improvement program
o Registered plant to ISO9002 standard
o Responsible for approximately $1,000,000 operating budget
o Directly managed three quality engineers who were responsible for three
laboratories and approximately 30 technicians
1997-2000 Commercial Technologies, LLC Columbus, GA
Entrepreneur
o Marketed web ad space and custom-built web sites to GA area small
businesses from my home.
o
2000-February 2010 Total System Services Columbus, GA
Business Analyst 1, 2, Senior
o Consulted with client banks on new fraud, transmission, statement,
customer service and other applications and modifications to existing
system functionality.
o Developed requirements and designs for new system applications.
o Functioned as SME for QA, client, and Technical resources
o Consulted with internal customers on collateral impacts of new designs
implemented in other areas.
o Designed layout changes and client-driven modifications to monthly and
annual statements.
o Designed XMLM applications for data retrieval, Customer Service, and
large project support. Designed, organized scheduled transmissions to
client data warehouses.
o Lead trouble shooting efforts to discover root causes of application
issues.
o Assisted technical writers in documenting how clients should use new and
modified applications.
o Assisted Client Service Analysts in responding to client inquiries and
issues.
2001-Present
Property Manager
Cusseta Road Church of Christ Columbus, GA
Manage 20,000+ square foot church building. Responsible for all janitorial,
repair, maintenance, and structural improvements. Additional
responsibilities include management of 5 non-contiguous properties.
Education
1974-1979 Savannah State University Savannah, GA
o B. S., Biological Science
1. Minors in Chemistry, Mathematics, Secondary Education
2. Beta, Beta, Beta Biological Honor Society
3. Honors Research assistant on NIH-funded research team
4. Three presentations to GA Academy of Science
5. Three presentations to National Minority Bio-Medical Symposium
1996-1998 Mercer University Atlanta, GA
o M. S. Technology Management (Incomplete)
Community Service
o United Way
o Cited for outstanding contribution to Muscogee County Prison Ministry
o Annual Red Cross Blood Drive at Cusseta Rd Church of Christ
o Elder, Cusseta Road Church of Christ
o Teacher Columbus Transition Center weekly Bible class
Interests
o Coached my son to Silver Medal GA AAU 3000 meter run (2006), 1st place
(2007),
1st Place AAU Region 3B (2007)
o 1st Place (14 and under) Celebrity Classic 5K (2006, 2007), 2nd place
(2008),
1st Place (15-18) 2010
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