Customer Service Human Resource
Resume:
Laura M. McDonald
Springfield, MO 65807
************@*****.***
Professional Experience
Elliott Lodging, Ltd. Springfield, MO
Human Resource Representative June 2008-Present
Oversee and process companywide Corporate payroll of more than 400 employees to meet weekly, bi-weekly and bi-
monthly deadlines
Responsible for initiating accurate, on-time Federal tax payments of 17 + properties on a weekly basis
Management and maintenance of all employee records
Responsible for conducting background checks, determining employment eligibility, performing and evaluating
personality profiles on all new and prospective employees
Work to ensure proper compliance with all EEOC and OSHA rules and regulations and company policies
Analyze weekly department costs and work to develop new strategies to improve cost effectiveness
Conduct Employee Orientation on newly hired employees
Kelly Educational Staffing Springfield, MO
Substitute Teacher - Springfield Public Schools January 2008-June 2008
Provided substitute teacher staffing on an as needed basis for grades K-12 within the Springfield School District
Served Client schools and assisted them by sustaining the continuity of the learning environment when the full time
teacher needed to be away from the classroom
State of Missouri Department of Social Services Aurora, MO
Lawrence County Children’s Division November 2006-November 2007
Children’s Service Worker
Provided protective services to children and families in instances of abuse and/or neglect
Offered confidentiality and a commitment to families to ensure safety, trust and rapport
Prepared and submitted detailed evaluation reports to Judges and Attorneys in a timely and efficient manner in order
to meet State guidelines which played a crucial role in court proceedings
Developed close working relationships with community members and related agencies to assist in family progress
Mr. Power Clean Inc. Springfield, MO
Catastrophe Restoration and Cleaning Technician February 2005-November 2006
Responsible for restoration of fire and/or water damaged textiles and miscellaneous content
Conducted on site restoration services to businesses and homeowners in catastrophic situations
Provided superior customer service and Administrative support in the front office on an as needed basis
Education
Missouri State University Springfield, MO
B.S. in Psychology May 2006
B.S. in Criminology May 2006
Florida Community College at Jacksonville Jacksonville, FL
Associate of Arts - General Studies December 2003
Qualifications Summary
Ability to manage and take responsibility in the areas of workforce performance, time management and organization
Maintain high standards of customer service and meticulous attention to detail
Strong working knowledge of all Microsoft Office applications - Excel, Word, Outlook, Publisher and PowerPoint
Efficient and successful problem solver with a strong ability to meet deadlines in a multi-tasking team environment
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