Customer Service Representative

**** ****** *** . ********, **** *****

PHONE: 614-***-**** (H) 614-***-**** (C)

E-MAIL: **********@*****.***

JEFFREY L. EVANS

Work experience

****- **** ******-**** ********* Columbus, Ohio

Assistant Editor

Responsible for ensuring mathematical, grammatical, factual, and spelling

accuracy of manuscript and finished pages. Also responsible for

incorporating style and content requirements, preparing art and photo

specifications, and maintaining strong attention to detail and consistency.

Other responsibilities include reviewing and revising manuscript and

finished pages, coordinating materials with technology and managing project

deadlines to produce high quality educational materials.

2003 - 2006 Summit Academy

Columbus, Ohio

Intervention Specialist

Responsible for teaching all subjects to Autistic and Asperger students in

a multi-age classroom. This included attending student IAT and IEP

meetings, student case management, student counseling, staff and parent

communication and after-school activities.

2002 - 2002 McGraw-Hill Companies Gahanna, Ohio

Customer Service Representative

Responsible for sales and service of educational materials to college

professors, bookstores and other educational customers. I processed

orders, researched customer files, resolved customer concerns, maintained

customer relations, performed basic office duties and completed associated

paperwork.

1998 - 2002 Music Man Music, Inc. Zanesville, Ohio

Customer Service Representative/Trainer

Responsible for customer service and sales of musical instruments and

supplies to schools, colleges and other organizations throughout

Eastern/Southeastern Ohio. Also included training new hires, completion of

associated paperwork, tradeshows, presentations, customer relations and

business development.

1990 - 1993 Precision Learning Systems, Inc.

Columbus, Ohio

Computer-Based-Training Program/Curriculum Developer

Responsible for developing Computer-Based-Training programs and curriculum

for K-12 education, higher education, and business clients. This included

planning and management of online eLearning projects, including developing,

enhancing and editing courses. I also was responsible for client

consultation and training and business development.

EDUCATION

Starting Summer 2010 Michigan State University East Lansing,

Michigan

Master of Arts in Educational Technology

Summer 2001 Walsh University Canton,

Ohio

Graduate Classes in Education

1993 - 1998 Muskingum College New

Concord, Ohio

Bachelor of Arts - Major: Education, Minor: Music

Graduation Latin Honors - Cum Laude

Professional memberships

Ohio Education Association

certifications

Ohio Teaching Certificate - Elementary Education, 1 - 8

Kentucky Teaching Certificate, Conditional - Intervention Specialist, K -

12

References

Lisa Carmona; Vice President, PreK-12 Mathematics Editorial, 614-***-****

Brad Shank; Editorial Director, Project Management Office, 614-***-****

Patty Johnson, Editorial Director, Elementary Mathematics, 614-***-****

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