Project Manager
Resume:
Laura Bilotto
Stamford, CT 06905
Summary of Qualifications
. Result driven professional with experience leading people, projects.
. More than 15 years of information technology management experience
with a focus as a Project Management and VP of infrastructure in the
financial services industry.
. Skilled technology manager, project management and planning, client
and vendor relationship management, budget planning and financial
controls, strategic planning, and decision making
. Excel at mentoring and coaching employees, and staff development.
. Strong communication and problem solving skills.
Professional Experiences
Open Solutions, Glastonbury, CT May 2008 - June 2009
Jr. Project Manager
Accountable and responsible for delivering project management services for
assigned work.
Conduct / lead projects to support internal or external business
initiatives and priorities.
Responsible for planning, designing, and executing and closing processes
which include scope, risk communications, time and budget management.
Developed project plans using MS Project by creating phases, tasks and
milestones, estimate durations, set dependencies and assign resources.
Create excel spreadsheet to keep track of System Integration Testing, User
Acceptance Testing, Quality Assurance, Implementation and Cut over.
Initiate project management services for internal and external customers.
Work with users and Business analyst team members to define requirements,
priorities, delivery of time requirements and acceptance criteria.
Assists and mentors the project management team in the department's project
management methodologies.
Responsible for team dynamics, morale and motivation of the team.
Build a team where all members and points of views are respected. Create
an atmosphere of inclusion where ideas and suggestions are welcome.
Responsible to make difficult and or complex decisions.
Achievements:
Laptop Encryption Project:
Deployed TrueCript to 1000 desktop / laptops throughout the corporate
environment.
Internet Web Filtering Project
Deployed WebSense to all desk tops, laptops and servers throughout the
company.
Core Network Redundancy Project
Created redundancy for the main network infrastructure for the corporate
environment.
Check Fraud Project
Set up Positive Pay to secure checks for the Canada site for fraud.
Disaster Recovery Yearly Testing:
Coordinate Disaster Recovery Testing for IT.
Kuehne+Nagel, Naugatuck, CT September 2002 - April 2006
Project Coordinator
Technical manager responsible for cross-functional systems and solutions.
Responsible for creating, maintaining and updating of change control
procedures for multiple environments. Project lead for implementation and
deployment of new applications. Design end user education and training
materials for new applications. Train the trainer.
Achievements:
JCPenney Mega Distribution Center Project
Logistics for planning and setup of infrastructure in 4 locations. Hiring
and contracting vendors to perform building cabling, data/voice circuits,
telephony, and server installation and testing.
Updated and revised complex project plans for this project using MS
Project.
KRONOS (Time & Attendance system)
Planned and implemented 120 site rollout. Responsible for training and
administration support. Develop interface and reports to PeopleSoft + ADP
financial systems.
Citigroup N.A. Harrison, NY August 1998 - November 2001
Site Manager, VP
Manager of Infrastructure, computer operations and Telephony. Supervor of
10 direct reports in support of 1700+ user communities (Leasing and
Commercial Paper Trading groups). Over-site of LAN/WAN, Servers,
Desktop/Laptop support and Administration. Plan and assign work for systems
staff (Help Desk) for local and remote locations. Direct and enforce data
security policies.
Achievements:
Infrastructure Upgrade Initiative
Novell to Windows NT server migration (server farm)
Migration of connectivity from ATM to frame relay (cost reduction)
DR planning and implementation
Setup of DR site; creation of new DR testing procedures with yearly
scheduled live tests
Multiple client/server development projects involving job scheduling and
tracking
Establish and maintain Service Level Agreements (response times, sever
availability, support response time, DR response time, etc.)
PC HW and OS/Program standardization
Deployment / refresh of new desktop / laptops, including hot swapping of
trading systems, upgrade of back-bone infrastructure
Migration of MS Mail to MS Exchange
Citicorp N.A. Harrison, NY 1996-1998
IT Services Manager / LAN Administrator
Manage of staff of 4 system engineers (site helpdesk). Define business
standards and document guidelines for equipment and selected vendors.
Manage help desk procedures for supporting user communities with hardware
and software problems. Responsible for site infrastructure support,
telephony and procurement. Daily support of user communities, managing
hardware / software asset inventory, date security and audit compliance
standards.
Achievements:
Relocation of trading floor (on-line financial systems, user systems)
User PC upgrades (500+ HW&OS) over 1 year period
Citicorp N.A. Harrison, NY 1991-1996
Technical Support Specialist / Helpdesk
Provided consistently high quality services to all business units ensuring
existing Service Level Agreements are met. Support of Local Area Networks
consisting of Netware and Unix servers. Lead support efforts in
establishing and maintaining audit compliance. Manage all business office
Move / Add / Change process by providing needs analysis and coordinating
support team services. Conduct training classes for new hire / users on
existing and new applications. Assistance in user relocation (HW
relocation, site preparation), assist the business in maintaining PC audit
compliance standards, including performing PC audits and providing detailed
compliance reports.
Technical Skills
MS-Project, -SharePoint,-Crystal Reports Writer, -PeopleSoft, -MS-Access,
-Kronos,
Microsoft Office application suite, -UNIX and Windows administration,
MsExchange, -HPJetdirect, -HPTop tools, -VNC
Licensed Certified Massage Therapist, -Certified Personal Trainer - IFPA-
Education
Mercy College Dobbs Ferry, NY
BS in Computer Science
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