Customer Service Data Entry
Resume:
Sherrie L. Jackson
************@*****.***
PROFESSIONAL SKILLS:
Financial Aid Verifications Specialist
Professional English Tutor
Mortgage Loan Servicing
Proofreader w/Excellent writing and editing skills
Excellent Data Entry skills
Advanced Customer Service Skills
Published Author/Poet "Immortal Verses, Series 6"
Proficiency with MS Office including MS Word, Excel and PowerPoint
Strong verbal/written communication and interpersonal skills
Professional Scorer
Administered 2010 AIMS Test
Administered the Arizona English Language Learner Assessment AZELLA
Test
EDUCATION:
Bachelor of Arts Degree in English Ottawa University, August-2004
Attended Group Facilitating Workshop with International Trainer Cheryl
Watkins
PROFESSIONAL EXPERIENCE:
Pinnacle Charter Online High School: 08/2009-5/2010
151 N. Centennial Way
Mesa AZ. 85201
Essential Duties and Responsibilities
I was a Classroom/Lab Assistant for Pinnacle Online Charter High School. I
supported the Lab Managers with teaching and assisting students in an
online environment. I also facilitated weekly English Group pullouts; these
pullouts were for students who needed extra tutoring in English. I covered
the front office reception area; I assisted with Student Admissions &
Registration, Transcript retrieval, and performed administrative duties. I
have excellent Customer Service and Interpersonal skills with students and
parents. Also, I conducted weekly school orientations, provided knowledge
and administered the Azella Test and the AIMS Test.
This position was a one semester contract.
Accelerated Computerized Services (ACS): 07/2008- 06/2009
875 West Elliot Rd. Suite 116
Tempe AZ. 85284
Essential Duties and Responsibilities
Financial Aid Verifications Specialist for ACS. I Performed verifications
on University of Phoenix Online student's Financial Aid files. Processed
incoming faxed documents and performed data entry on every student's file.
Maintained confidentiality of student's personal information.
(Leave due to Dept. Downsizing)
New Horizon Therapeutic Care: 08/2006-04/2008
2719 East Inverness Avenue
Mesa, AZ. 85204
Essential Duties and Responsibilities
Clerical Assistant for New Horizon Group Home for disadvantaged youth. I
performed administrative duties, filing, faxes, answering telephone and I
ran company errands. Also, performed Data Entry and updates on client's
files. Position was temporary part time on an as needed basis.
First National Bank of Arizona: 01/2006-6/2006
1665 West Alameda Drive
Tempe, AZ. 85282
Essential Duties and Responsibilities
Loan Servicing for FNBA mortgage department. I performed data entry and
verifications on mortgage loan files. Verified documents and updated
client's accounts. Assessed mortgage payment due dates and lender
information. Input mortgage information into customer accounts. Maintained
confidentiality of client's files.
(Reason for leave-Company Downsizing)
Accelerated Computerized Services (ACS): 10/2005- 1/2006
(University of Phoenix) (Sallie Mae)
1150 East University Suite 301
Tempe, AZ. 85281
Essential Duties and Responsibilities
Financial Aid Verifications Specialist for University of Phoenix and Sallie
Mae Servicing.
I Performed verifications on University of Phoenix Online student's
Financial Aid files. Processed incoming faxed documents and performed data
entry on every student's file. Maintained confidentiality of student's
personal information.
NCS Pearson: 02/2005-05/2005
273 West Schrock Rd.
Westerville, Oh. 43081
Essential Duties and Responsibilities
Professional Scorer and Proofreader for Ohio school's Assessment Tests.
Scored the Literary section of the National Assessment testing for grades 3
through 8. Scored the Reading and writing portions of the National
assessment tests. Participated in scoring trainings. This position was a 3
month temporary assignment that is offered to me annually.
Today's Staffing: 10/2003-1/2004
2600 N. Central Avenue Suite 1000
Phoenix, AZ. 85004
Essential Duties and Responsibilities
Administrative Assistant for "The Standard" Insurance Company. I performed
clerical duties for Insurance Underwriters. Also, performed clerical
assignments and tasks as needed.
(Four month temporary assignment provided by staffing agency)
Note: Throughout the period from 2007-2008 my Employment History gaps were
due to relocating and travels with my spouse who was a Professional
Football player during this time.
Salary Requirement: 28,000-30,000
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