Manager Customer Service

KEVIN KAZAHAYA

***** *** *****

Northridge, CA **326

*********@*******.***

Phone: 818-***-****

OBJECTIVE: Result-oriented, high-energy professional experienced in

warehouse logistics, customer service and inventory control.

Ability to manage, train and produce results as a warehouse

manager.

MAJOR ACCOMPLISHMENTS:

. Warehouse manager for a Laboratory supply company.

. Over eight years experience managing the shipping/receiving

department.

. From warehouse worker to manager in 5 five years.

EXPERIENCE:

2008 - 2009 Robeks

Northridge, CA

Franchisee

. Advertising in local magazines and newspapers to develop a

loyal customer base for nearby schools and businesses.

. Maintained all systems and procedures are in order to

ensure that every customer is served to our company's high

standards.

. Interviewing and training of all new employees.

. Provide in store training on the P.O.S. and the "Earn your

wings" employee handbook.

. Focus on daily operations with the goal of ensuring the

best customer experience.

. Promote the Robeks brand name and make it synonymous with a

healthy and active lifestyle.

1997 - 2008 Professional Lab Sales

Northridge, CA

Logistics Manager

. Oversees the warehouse associates in filling, receiving and

double checking all orders.

. Coordinating daily delivery schedule and maintained an

effective running warehouse.

. Communicated with customers to ensure customer satisfaction

with our services.

. Managed inventory counts weekly to maximize product sell

through.

. Directs the workflow, trains and monitors the performance

of the hourly employees.

EDUCATION:

B.A. Communication Studies: California State University,

Northridge.

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