Customer Service Administrative Assistant

Todd Hamo

Anaheim, CA *****

Tel: 714-***-**** / 714-***-****

********@*********.***

http://www.linkedin.com/in/toddhamo

EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE

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Specialized Skills

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. Taking inside sales orders via telephone and purchase orders

. Supported Outside Sales Manager with contacts, advertising, + trade

show info

. Receiving + archiving all online orders

. Multi-tasking and responding professionally to customers

. Microsoft Word, Excel, Outlook, Access, Adobe Acrobat, SmartDraw

Siteplans

. Handling 40+ User Accounts

. Proficient with Quickbooks Pro, Peachtree, Goldmine, Office

. Type 70 WPM Alphanumeric and very computer-literate

. Managed and organized electronic company e-mail + prepared Sales

Reports

. Working with graphics software, SmartDraw, + Adobe Acrobat Pro

. Revised site plans under direction of Assessors and Managers

. Creating + Managing Microsoft Access Databases

. Responsible for maintaining firm confidentiality in various areas

. Assisted in Resarch and Update of 400 nationwide agency databases

. Time-Sensitive Consulting for Architectural + IT Managers

Employment History

Several Employment Positions, Abbott Staffing Representative.

Abigail Abbott Temporary Staffing Services. Tustin and Newport Beach, CA.

2009 - 2010.

Four months Rewards Team Greeter at retail store + coordinating trade

show event preparations.

Owner, Administrator and Webmaster. Health and Well-Being Oriented Website.

Using web site services of Google.com and GoDaddy.com.

2009 - Present.

Research Assistant, Administrative Assistant.

Phase One Environmental Consultants, Tustin, CA.

2007 - 2008.

Made outbound calls to sell environmental products to financial

institutions.

Researched and updated four hundred environmental agency databases with

Research team.

Quality-checked data and reports. Environmental report data entry; shipped

reports to clients.

Completed simple site plans for reports. Scanned and converted photos and

drawings to file.

Produced marketing flowcharts under direction of management in a timely

manner.

Temporary Office Support Positions.

Staffing Agencies in Orange County Area.

2006 - 2007.

Provided data entry, filing, and administrative support; conducted

telemarketing campaigns.

Inside Sales & Marketing.

Pearlworks Architectural Details, Tustin, CA.

2005 - 2006.

Received and archived all online orders in Tustin offices.

Responded to customer email inquiries.

Processed phone, fax, and e-mail orders of architectural mouldings.

Confirmed inventory, product specifications and product pricing to

customers.

Coordinated direct mailings. Represented company at Las Vegas trade show.

Assisted Marketing Manager with trade magazine advertising copy and

graphics.

Assisted Operations Manager with memos and updates of company policies &

procedures.

Account Executive, Administrative Assistant, & Customer Service.

Furukawa Information Technology, Anaheim, CA.

1998 - 2005.

Point of Contact for worldwide customer base.

Managed company database of an estimated 20,000 computer-aided design

users.

Answered customer emails and coordinated emails among employees and

management.

Provided customer service to clients worldwide.

Wrote and edited step-by-step technical documentation for installing,

using, upgrading, and troubleshooting computer-aided design software.

Education, Recognitions

. Earned Double Teaching Credential: English and Mathematics, 7th

through 12th grades.

Biola University, La Mirada, CA.

. Passed Each Section of California Mathematics PRAXIS Test, 1994.

. Bachelor Of Arts, English Literature.

Cal State University Fullerton. Fullerton, CA. Emphasis upon

American and British Literature.

. Dean's List of Students, Fall 1989, College of Humanities & Social

Sciences.

Cal State University Fullerton. Fullerton, CA.

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