Customer Service Manager
Resume:
MICHAEL BRUNO
Richmond, Virginia
********@*****.***
OBJECTIVE
To obtain a management career that utilizes my extensive supervision
experience, personal relation skills and leadership in a fast-paced
restaurant setting.
EDUCATION
Longwood College, Farmville, VA, Dec 1999
Bachelor of Science in Anthropology
WORK EXPERIENCE
Starbuck's, Richmond, VA (2008-present)
Shift Supervisor
. Fulfills the responsibilities of the opening and closing
manager
. Responsible for handling cash deposits
. Maintained overall cleanliness of store
. Accountable for weekly coffee and supply orders
. Provided customers with a friendly and pleasant atmosphere
. Ensure all employees are trained and proficient in duties
assigned
. Ability to multi task in a fast paced environment
. Trains and guides employees to follow standards
Fuddrucker's, Richmond, VA (2008-2008)
Assistant Manager
. Fulfilled the responsibilities of the opening and closing
manager
. Responsible for maintaining labor
. Handled weekly inventory
. Prepared produce inventory
. Responsible for daily deposits
. Maintained cleanliness of entire store
. Provided customers with a friendly and pleasant atmosphere
. Responsible for the assurance of all employees being
properly
Trained in their position
. Ability to multi task in a fast past environment
. Responsible for the well being of all employees
. Ensured all served items were up to company standards
. Serv-safe certified
Main Street Lanes, Farmville, VA (2008-2008)
Cook, Front Desk, Bartender
. Responsible for preparing food for the entire work day
. Prepared and presented food in a respectable manner
. Maintained a clean and organized kitchen
. Proficient in using a variety of cash registers
. Completed training in and enforce drinking laws
. Trained in checking in and out-of-state identification
. Provide excellent customer service by delivering food and
beverages in a time efficient manner
. Multi-task several assignments in a fast paced restaurant
environment
. Ability to solve situations fast and effectively
. Fulfill the duties of opening and closing the
restaurant/bar
. Maintain overall cleanliness of entire restaurant premises
. Handle large sums of money and finalize multiple customer
transactions
Macado's Restaurant, Farmville, VA (2000-2008)
General Manager (2006-2008)
. Reduced both payroll percentage and food cost
. Maintained weekly and monthly inventories
. Managed approximately 40 individuals year round
. Planned and lead weekly management meetings and attended
General Managers meeting quarterly
. Prepared weekly wait staff schedule
. Trained new deli members
. Ability to solve situations fast and effectively
. In charge of biweekly food orders and beverage orders
. Improved sales of store
. Created incentives to help motivate sales and attitude of
employees
. Interviewed new employees for hiring
. Handle large sums of money and finalize multiple customers
transactions
. Responsible for daily bank deposits
. Maintain overall cleanliness of entire restaurant premises
. Fulfill the duties of opening and closing the restaurant
. Familiar with micros and silverware systems
. TIPS and serv-safe certified
McKeever's Pub, McLean, VA (1996-1998)
Cook
. Responsible for preparing food for the entire work day
. Provide excellent customer service by delivering food and
beverages in a time efficient manner
. Prepared and presented food in a respectable manner
. Maintained a clean and organized kitchen
. Fulfill the duties of opening and closing the restaurant
. Multi-task several assignments in a fast paced restaurant
environment
PROFESSIONAL REFERNCES
David Carmichael- Former Supervisor/Owner
Main Street Lanes
Roger Reny- Former Supervisor
Macado's
Roland Reid- Former Assistant Manager
Macado's
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