Technical Support Management

Tuyet Anh Tran

**** *. ******* **. *****, Idaho 83709

208-***-****

********@*****.***

Objective :

To find full-time employment within the field of my educational

background, experience and interests that will provide a challenge and

the opportunity for professional growth.

Computer/Technical Skills :

. Hardware: HP/Compaq, Dell, Gateway/Acer, Apple, IBM/Lenovo, Sony,

Blackberry, iPhone, iPad, Android

. Software: Symantec End Point Antivirus, Ghost, Altiris, WebEx, Spark,

Lotus Sametime, LogMeIn, SharePoint, VNC, MS Office, NT Backup, Adobe,

Open Office, Microsoft Management Console, Active Directory, IIS,

VMware, Virtual PC, Norton/McAfee AntiVirus

. Platforms/Operating Systems: Windows 95/98/ME/2000/XP/Vista/7/NT/2003

Server, Linux, Netware, Mac OSX 10.4/10.5/10.6, iOS 4.0

. Networking: SSH, LAN, WAN, WLAN, WWAN, SMTP, IMAP, IPX/SPX, RIP,

TCP/IP, DNS/DHCP, NAT, HTTP, IPSec, SSL, L2TP, DMZ, RADIUS, PPTP,

POP3, SSL, OSPF

Soft Skills :

Communication and Team Player

Conflict Management and Time Management

Planning and Organization

Leadership and Self Motivated

Problem Solving and Decision Making

Ability to work under pressure and Flexible

. Analytical Thinker and Responsible

. Desire to learn and to be Trained

. Flexible and always on Time

Education :

ITT Technical Institute Boise, ID 2007-2009

Associate of Science Degree in Information Technology-Computer Network

Systems

Cumulative GPA: 3.3

Tuyet Anh Tran

6857 W. Victory Rd. Boise, Idaho 83709

208-***-****

********@*****.***

Professional Experience :

Manufacturing Tech

Scentsy Merdian, ID 2010

. Ran machines according to manufacturing needs, packaged finished good

and sent out to shipping.

. Reported to supervisor and did a weekly clean to keep manufacturing

area clean.

. Constant machine rotation and responding to need help situations.

Tier 1 Technical Support

TekSystems Boise, ID 2009-2010

. Created new accounts with account activations.

. Reset passwords and email account verifications.

. Achieved interim security clearance to do technical support for the

Navy Marine Corp Internet.

Tier3 Technical Support

WDS Global Boise, ID 2009-2010

. This position involved technical support for blackberry and smart

phone.

. Troubleshoot networks problems for air cards and blackberry internet.

. Helping and training other employees to properly give first call

resoltutions.

Lead Operator II

Micron Technology Boise, ID 2005-2007

This position involved overseeing the work of employees and reporting to

supervisor.

Utilized product trackers, monitored tools, ran product and delivered when

complete.

. Used pagers to properly keep track of important products and delivered

manditory running products.

References :

. Available Upon Request

Contact this candidate