Project Management

Ngoc-Tam Bui

(***)

***-****

*****@****.*******.***

http://www.linkedin.com/in/ngoctambui

EDUCATION

Harvard University Extension School

Cambridge,

MA Master of Liberal Arts (ALM) in General Management: Organizational

Behavior/HR, Graduated June 2009

. Coursework includes: Organizational Behavior, Managing Workplace

Performance, Dealing with Change in Organizations, The Challenges of

Team Management, Project Management, and Strategic Management.

. GPA: 3.6

Harvard University Extension School

Cambridge,

MA Bachelor of Liberal Arts (ALB) in Social Sciences, Graduated June 2007

. Coursework includes: Advanced Public Speaking, Advanced Analytic

Reasoning, and Human Emotion.

ACADEMIC PROJECT

Managing Workplace Performance Project

Cambridge, MA

A key team member and a coach (Jan 2008-May 2008)

. Conducted a needs assessment of the Volunteer Services Department of a

local non-profit organization ($11.8M operating budget) and helped the

department operate more effectively.

. Collected data through careful observation of workplace dynamics, face-

to-face interviews and an online survey.

. Subsequent implementation of the retention plan increased retention

rate by 18%.

. Created PowerPoint presentation and presented project results.

. Won First Place Prize for the team project that made the greatest

improvement to a non-profit organization's operation (six teams

competed).

WORK EXPERIENCE

Pacific Life Insurance Company

Newport Beach,

CA

Compensation Administrative Specialist, assigned by Innovative, an

employment agency (April 2010, temporary)

. Communicated with senior management, managers, and HR professionals to

perform various compensation related tasks.

. Prepared employee and supervisor changes, documented procedures and

reports, created job codes and organizational charts, researched

employee information, ran reports, and changed review schedules.

. Performed clerical administration for bonus payouts, merit increase,

and promotions.

Harvard University

Cambridge, MA

User Assistant, Division of Continuing Education Computer Facility (Sept

2007-June 2009)

. Troubleshot customer complaints and helped customers with software

application and network problems.

. Informed faculty, staff and students of customer support issues,

policies, and procedures.

. Collaborated with another colleague in managing work environment to

ensure productivity.

Healthcare Partners Medical Group

Torrance, CA

Payroll Tech, assigned by Ajilon, an employment agency (August 2004-

September 2004, temporary)

. Entered employee timecards, created and printed manual checks, and

updated employee W-4 Forms.

. Verified employment history, distributed Labor Distribution reports,

and entered reimbursement data.

. Used Empath to research employee information, create checks, and

perform other payroll duties.

MIT Technology Licensing Office

Cambridge,

MA

Staff Accountant, assigned by Hollister, an employment agency (October 2003-

May 2004, temporary)

. Communicated (by phone, emails, and business letters) with staff and

licensees.

. Entered and applied licensees' checks, journals, and wires against

past due balances, current balances, and future required payments.

. Prepared and delivered checks (hundreds to millions of dollars) to

Cashier's Office for deposit.

SKILLS & INTERESTS

. Proficient in Microsoft Office: Excel, Outlook, PowerPoint, and Word.

. Familiar with Fileaze, Lawson, OrgPlus 8, and SharePoint.

. Toastmasters International: Vice President of Education (club level).

. Cultural exchange (housemates) with people from Germany, India,

Ireland, Italy, Korea, and Netherlands.

. Enjoy learning about leadership, management, team dynamics, public

speaking, and photography.

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