Customer Service Sales
Resume:
Objective
I am an experienced, driven, passionate self-starter with a propensity to
exact the results desired through setting the proper expectations,
empowering the team members and leading by example. I am looking to
identify ways in which to utilize these strengths within an organization
which shares my values and rewards strong work ethic and results.
Work Experience
Sutherland Lumber Company August 1974 to
June 2010
. 37+ years lumber industry managerial experience
. Sales - motivate teams to achieve sales goals, prospect new clients,
close sales and process activations
. Customer Service - consistently identify customer service
opportunities and set expectations for handling service related issues
that included well trained employees and a properly stocked retail
store; coached and provided feedback for improved performance
. Recruiting: Solid history of creating exceptional teams by identifying
talented candidates with the right attitude who possessed the
willingness to embrace change
. Training: Effectively communicate company goals, values, strategy and
results; providing appropriate and timely feedback
. Marketing - Action plan and implementation including advertising and
in-store promotions
. Budgeting: ensuring cash flow and sales revenues were on target to
justify expenses; identify ways to manage and reduce spending
. Finance - ensured cash flow and revenue balanced to provide working
capital necessary to purchase equipment.
. Human Resources - interviewed and recruited employees to work with our
team
. Initiate sales driving opportunities - aggressively seek additional
sales opportunities through outbound efforts and maximizing customers
in store
. Coach and develop staff providing formal and on the spot feedback
. Process analysis and control
. Hire, train, and develop quality employees
. Work closely with retail operations and other corporate personnel
. Reduce inventory shrinkage by implementing processes and checks that
control access and monitor opportunities for internal and external
theft.
. Lead a team in maximizing company targets with proper NRHA training
. Improved customer experience by enabling staff - as measured by
customer satisfaction surveys
. Analyze Performance reports and reduce expenses
. Customer Service Floor Management - managing customer experience
. Ensure compliance on all corporate initiatives
. Initiate sales driving opportunities - aggressively seek additional
sales opportunities
. Maximize company targets and communicate those to the team
. Ensure compliance on all corporate initiatives
. Observe, coach, and provide feedback to employees during role play and
live sale interactions
. Manage Cash Controls
. Manage Customer Service Representatives
. Manage Daily operations
. Review payroll hours
. Motivate and lead sales team to achieve or exceed quota
. Monitor the inventory levels of all stock
. Communicate to staff all promotions and contests and generate
excitement around those initiatives
. Work closely with various national vendor reps to ensure proper
merchandising standards, safety and store maintenance during resets
. Orientation to store management staff and to entire store to explain
changes in corporate expectations of guest service
. Create and manage projects within a budget
. Wrote daily, weekly and monthly plans that provide a scope of work
for project completion
. Designed "fun" contests and activities to drive sales and to keep the
store a "fun" place to work
. Recruitment assistance, job fairs, phone screens, scheduling of
secondary interviews
. New hire preparation, extensive background screening
. Internal career development/recruitment
. Benefits and compensation administration
. Administrative duties: update employee files and databases, memos,
flyers, bulletins, track FMLA
Special Skills
Excellent communication skills, 10-key, math skills, computer
proficiency in Windows, Word, Excel, Outlook
References
Don Kunkel
Cimmaron Lumber
4000 Main Street
Kansas City, MO 64111
*******@********.***
Brandon Pearson
Sutherland Lumber
4545 College Street
Beaumont, TX 77707
*********@***********.***
Bob Smitley
Cimmaron Lumber
4000 Main Street
Kansas City, MO 64111
Max Crawford
9809 NW View Coves Drive
Parkville, MO 64152
1
Max Crawford
9809 NW View Coves Drive
Parkville, MO 64152
2
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