Customer Service Information Technology

Kenny B. Dubuisson

** ******** ****** ( Hyde Park, Massachusetts 02136

617-***-**** ( *.*********@****.***

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CAREER OBJECTIVE

To obtain a position in the field of computer networking that allows

me to apply my skills and education and provides me with the

opportunity for advancement

EDUCATION

. Northeastern University Boston,

Massachusetts

> Bachelor in Applied Science - Information Technology

Currently Enrolled

Expected Graduation: June 2011

. ITT Technical Institute Norwood,

Massachusetts

> Associate in Applied Science - Computer Networking Systems

Graduated December 2009

. Awards: Highest Honors

. 3.50 Grade Point Average

SKILLS

Operating Systems: MS DOS Microsoft Windows (2000, 2003,

XP, Vista)

Linux MAC OSX

Unix

Hardware: PC's Servers

CISCO Routers

Switches

Desktop Utilities: MS SQL Microsoft Office Suite 2003

VISIO MS Exchange Server

MS Project MS Active Directory

Programming Python Database Development

Languages:

Raptor C

Certification: Network+ CompTIA Certified

WORK HISTORY

. Dav El Transportation Chelsea, Massachusetts

2009 - Present

Reservation Agent

. Receive and complete reservations and assist clients via

telephone/internet

. Update client profiles

. Send email confirmations

. ITT Tech Institute Norwood, Massachusetts

2009

Jr. Administrator internship

. responsible for the system operation, maintenance,

development and administration

. Server configuration changes, management and configuration

. Changes of network devices and monitoring of such

systems/devices as requested.

. GSN Mortgage Company Dedham, Massachusetts 2006

Customer Service/Receptionist

. Handle incoming calls and transfer to appropriate individual

. Schedule appointments according to client availability

. Provide company information as requested to continue/generate

business

. Fully responsible for all incoming/outgoing faxes

. Conduct cold calls to generate new business[pic][pic]

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