Customer Service Quality Assurance

ANDREW MARTIN

**** ***** **. *********, ** *****

Phone: 661-***-****

E-mail: **********@*****.***

Objectives:

To obtain a challenging and rewarding career that will engage my interests

and passion and provide a new and valuable skill set.

Qualifications:

Several years of customer service experience and management training

Well-informed about today's latest technology

Experience with a variety of maintenance work. General, emergency repair,

light electrical

Work Highlights:

Department of Defense

Office Technician

Engineered new filing techniques while checking and managing data input by

quality assurance officers as well as serving as primary quality assurance

officer for 4 contracts.

Ferrago Ltd.

U.S. News Editor

Researched and wrote news articles related to the video game industry,

published daily on the UK site Play.tm

Cinemark USA

Projection Manager and Trainer

Managed both staff and projectors while going above and beyond to maintain

customer satisfaction and handling cash deposits.

Arvato Digital Services

Customer Service Representative

Resolved customer issues related to the Microsoft Partner Program via

telephone and email. Received training in phone skills and business emails.

Education Highlights:

Antelope Valley College

Currently completing remaining requirements for Associates Degree in

Liberal Arts and Sciences

Planning to transfer to California State University, Northridge by Fall

2011 to pursue a Bachelors Degree in Electrical Engineering

References available upon request.

Contact this candidate