Customer Service Representative

Jonathan A. Juraschka

********.*.*********@*****.*** Cell: 203-***-**** Home: (203) 723-

0850

Address: *** ***** **** ****, *********, Connecticut 06770

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Education: James Madison University Harrisonburg, Virginia

Bachelor of Arts, December 2008 Major: Political

Science

Experience:

Verizon Wireless, Wallingford, CT

Customer Service Representative

May 2009-September 2010

. Generated solutions to resolve individual customer concerns regarding

billing, phone function and operation, data usage, and any general

inquiries about accounts.

. Recommend price packages to customers based on analysis of previous

data usage.

. Developed comprehensive analysis of customer bills and provide an

explanation of the charges.

. Performed feature changes for customer accounts and calculate the

pricing impact the feature will have on billing.

. Helped customers with establishing personal accounts on Verizon

Wireless website so they knew of basic information such as balance,

minutes and text messages used, upgrade dates and ordering phones.

Alliance for Community Choice in Transportation, Charlottesville, VA

Intern/Web Designer

June 2008- August

2008

. Maintained the organization's website using Dreamweaver software.

. Promoted upcoming events sponsored by ACCT throughout the

Charlottesville area using the organization's website and going door

to door passing out fliers.

. Sole person responsible for keeping up to date on the most relevant

environmental news stories and reporting detailed summaries of the

stories on ACCT website.

Central Connecticut State University Learning Center, New Britain, CT

Information Specialist

November 2004- June 2005

. Handled calls, correspondence, and scheduling appointments for the

office.

. Utilized PeopleSoft software and the Microsoft Office Suite for a

variety of data entry projects.

. Coordinated and scheduled placement examinations for incoming

freshmen.

. Answered questions about the university and assisted students in

setting up their Praxis profile on the computers in the Learning

Center.

Leadership:

James Madison University, Harrisonburg, VA

Resident Adviser August 2007-

April 2008

. Served as a leader and mentor for 30 young adults in the residence

hall.

. Planned, organized, and implemented programs and meetings to address

the needs of residents.

. Participated in extensive training such as teambuilding, conflict

resolution and resident behavior to be prepared to advise residents on

personal matters and university policies.

Alpha Kappa Psi Professional Business Fraternity, Harrisonburg, VA

Strategic Planning Committee Member

September 2006-December 2008

. Participated in several volunteer activities each semester, including

Adopt a Highway, community food drives, and coordinating the AKPsi

Golf Tournament to benefit Cystic Fibrosis research.

. Attended weekly meetings to discuss the state of the fraternity on

matters such as the status of the current pledge class, getting an

update on the current financial status of the fraternity, and

determining the times and dates of events like fundraisers and

community service.

. Coordinated plans to address ideas and concerns members had to better

the fraternity.

Contact this candidate