Customer Service Sales Representative

LaSonya Ward **** W. **th St. #*W Chicago, IL. 773-***-**** abkx4p@r.postjobfree.com

EXPERIENCED PATIENT REGISTRAR

Multi tasked professional with over 10 years of experience in Customer Service and Healthcare. Hospitals and healthcare

facilities have been the most skilled areas of professionalism. Familiarity with programs such as Meditech, NEBO, Allegra,

NDAS, ECARE, Paragon, Microsoft Word & Excel, Citrix, all online functions.

Expertise Call Center & Administrative Healthcare Highlights

Customer Service experience Knowledgeable with operating & trouble shooting office

Skilled in patient registration equipment

Interviewing experience Typing wpm 67

Knowledgeable with medical insurance plans Pre Testing experience

such as Medicaid, Medicare, etc. Experienced w/Handling Co Payments

Professional Experience

2008 to 2010

JACKSON PARK HOSPITAL – CHICAGO, IL.

Patient Registrar

Collected and verified patient demographic information, Registered patients in computer system, verified insurance

information, assigned beds to patients admitted in the hospital, insured necessary paperwork was signed by all patients

including Consent and HIPPAA forms, performed clerical tasks as needed.

CHRIST HOSPITAL – CHICAGO, IL. 2006 to 2007

Scheduler

Scheduled patients for outpatient procedures, pre registered patients via telephone and in person, served as a referral

specialist skilled in checking for patient referrals and composing referrals for doctor offices when needed, in charge of front

desk operations.

CHICAGO TRIBUNE – CHICAGO, IL. 2004 to 2006

Advertising Sales Representative

Placed newspaper ads for customers via fax, e mail, and telephone within a call center setting, assisted advertisers and

companies with ad enhancement associated with the company’s niche and online products.

RUSH PRESBYTERIAN ST. LUKE’S MED. CTR – CHICAGO, il. 2000 to 2003

Patient Access Coordinator & Unit Secretary

Verified and obtained patient demographic and insurance information, collected co payments from discharged patients in

Emergency room, assigned bed reservations and physicians for patient hospital admissions, began work as a Unit

Secretary transcribing patients’ orders and maintaining unit desk.

TICKETMASTER – CHICAGO, IL. 1997 to 2000

Ticket Sales Representative & Quality Assurance Evaluator

Sales Representative for two years and was then promoted to the Quality Assurance department for one year. I sold tickets

and merchandise taking inbound calls within a call center, and upsold products to customers. As an Evaluator, I monitored

sales calls and interviewed agents based on monitoring.

Education

DEVRY UNIVERSITY – CURRENTLY ONLINE 2010 to Present

COLUMBIA COLLEGE– CHICAGO, IL. 1998 to 2001

CHICAGO VOCATIONAL HIGHSCHOOL – CHICAGO, IL. 1994 to 1998

Received Diploma in Computer Operations & Programming

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