Training Customer Service

GARY A. LEEDS

***** ****** *****, ****** ****, FL 33026

Cell: 954-***-****

****@************************.***

www.linkedin.com/in/garyleeds

CORPORATE TRAINING DIRECTOR

Experienced corporate training director skilled in facilitating successful corporate training events and

programs for employee and client groups of up to 400 participants. Expert in analyzing training needs,

developing training/event materials, implementing training methods tailored to large fast-paced

environments, and presenting programs in a stimulating manner using a combination of personality,

multimedia and group exercises. Outgoing and energetic with strong communication, interpersonal and

platform skills. Demonstrated organizational and time management skills. Ability to work well within a

team, handle multiple tasks and identify and swiftly solve problems. Strong computer proficiency skills

that include creating highly effective presentations and audiovisuals. Has continuously demonstrated

high personal integrity and commitment to excellence.

Summary of management experience:

9 Designing, developing and facilitating regional and national seminars and conferences.

10 Developing quality assurance systems, training materials and programs.

11 Analyzing training needs and developing appropriate training methodologies.

12 Developing training courseware, procedural (SOP) manuals and job aids.

13 Designing training activities and publishing training newsletters.

14 Developing and implementing computer software application training programs.

15 Organizing and successfully implementing team-based customer service and management training.

16 Possessing excellent platform skills.

PROFESSIONAL EXPERIENCE

President

Leeds Corporate Training Consultants Cooper City, FL, Current

Outsource solutions for corporate training departments in need of assistance with one or more of the

steps involved in the training program development process: consulting, training audit, needs

assessment, design, development, implementation and evaluation.

Director of Marketing/Training and Contract Compliance

Nightingale Nurses, LLC Boca Raton, FL, May 2005-March 2008

Healthcare staffing agency with exceptional healthcare professionals that take pride in providing excellent

customer service to clients and travel nursing employees.

17 Assisted with design, development and implementation of Recruitmax software recruiting application

and training for entire organization. Managed data entry team to ensure accuracy of all Job Orders,

Candidates, etc. in Recruitmax software system.

18 Developed and conducted train-the-trainer course.

19 Provided guidance in strategic sales and recruiting training strategies to maximize profitability.

20 Managed and implemented the design and development for Nightingale’s JCAHO Certification.

Audited the internal operations, procedures and sales efforts to ensure compliance with the

Nightingale system (including but not limited to testing, EEO, ADA, I-9 as well as HIPPA and JCAHO.

21 Developed procedural and training manuals/materials.

Gary A. Leeds Page 2

Operations Manager

COMFORCE Corporation Boca Raton, FL, Oct. 2001-April 2005

Leading provider of contingent staffing, Information Technology consulting and human resource

outsourcing solutions to Fortune 1000 and emerging growth companies.

22 Managed program coordination, selection of guest speakers and training presentations for all regional

seminars and annual National Convention for licensees and managers.

23 Primary liaison between company-owned licensed offices and corporate headquarters.

24 Managed a team of field communications directors in the design, development and implementation of

sales/management training to support the profitable growth of licensed company-owned field offices

throughout the U.S.

25 Managed staff in development of new training manuals and materials in the coordination of regional

specialty seminars and new employee training classes.

26 Developed, implemented and distributed weekly sales/marketing and operational newsletter.

27 Provided guidance in strategic business planning, sales and marketing, and recruiting strategies to

maximize profitability for each of the assigned offices. Monitored and increased gross profits and

market share in each local marketplace.

28 Conducted audits of the internal operations, procedures and sales efforts in order to ensure

compliance with the COMFORCE system including but not limited to testing, EEO, ADA and I-9

compliance.

Director of Training/Management Representative

Consultis, Inc. Boca Raton, FL, May 1998-Sept 2001

Information Technology staffing company that provides highly qualified IT professionals nationally.

29 Managed the design and development, program coordination, selection of guest speakers and

training presentations for all regional training seminars and annual National Convention for

franchisees and managers.

30 Responsible for the design, development and implementation of corporate and field training programs

for sales and recruiting including the web-based skill retrieval and prospecting software package

(WebPAS).

31 Management and ISO 9000 Awareness and Procedures training for all Consultis employees

throughout the country. Managed original ten closely-held offices to gain their ISO 9002 certification

and registration within 8 months.

32 Conducted annual ISO 9000 quality control system audits to the entire organization.

33 Directed training activities and programs that supported the profitable growth and development of

franchised and closely-held offices including regional and specialty seminars and employee training

classes.

34 Managed the design and development of Consultis Quality System and associated training materials

PRIOR PROFESSIONAL EXPERIENCE

Director of Training, Uniforce Corporation Boca Raton, FL

Senior Training Consultant, American Express

CBT Programmer/Project Leader, American Express Plantation, FL

Teacher, Pine Bush Central Schools Pine Bush, NY

Gary A. Leeds Page 3

EDUCATION

Bachelor of Science in Education ‘74

University of Bridgeport, Bridgeport, CT

Post-Graduation/Continuing Education

S.U.N.Y. New Paltz, New Paltz, NY

TRAINING

Completed over 500 hours of career development training.

35 Management Development

36 Project Management

37 Time Management, Team Building

38 Dealing with Difficult People

39 Oral Presentation

40 Win-Win Negotiation

41 Hardware/Software Technical Training

42 Instructional Design for New Instructors

43 PowerPoint Level I

COMPUTER SKILLS

Extensive experience using MS Office including MS Word, Publisher, Excel, PowerPoint, and Outlook

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