Customer Service High School
Resume:
Y E S E N I A L E Y V A
Concord, CA. 94520
OBJECTIVE
To secure a position for an established organization with rewarding
opportunities, where I can utilize my people, administrative, and
organizational skills.
SUMMARY OF QUALIFICATIONS
Experience working in high-pressure, administrative capacity. Highly
motivated and committed to providing top quality work. Work under minimal
direction and supervision, extensive research and complete follow-up from
start to finish.
EMPLOYMENT
Contra Costa Child Care Council 08/04-Present
Fund Analyst
Accounts payable. Providing administrative support to the Child Care Fund
program. Auditing documents and payments. Communicate with all levels of
management; internal department, vendors and clients on a daily basis.
CVS Pharmacy 07/07-
05/10
Pharmacy Cashier
Customer service. Providing administrative support to the Pharmacists and
Technicians in the pharmacy. Helping customers, via telephone, and in
person, with their prescription and medical insurance needs.
U.S. Department of Labor - Wage and Hour Division 07/01-5/24/04
Wage Disbursement Clerk
Accounts receivable. Communicated with district offices to register Back
Wage cases, maintained files, and accurately balanced the money on each
case. Provided administrative support to staff of all levels.
SKILLS
Proficient in Windows XP, Internet Navigation, Microsoft Word, Excel, and
Outlook. Fluent in Spanish.
EDUCATION
Mission High School 1996
San Francisco, CA
California High School Proficiency Certificate
Diablo Valley College 2007-Present
Pleasant Hill, CA
Pending Associates Degree in Transfer Studies
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