Customer Service Representative

Syed Ahmed

** ***** *****,

Glendale Heights, IL, 60139

630-***-****

********@*******.***

OBJECTIVE: A position as a PC Support Technician where my training and

interest can be utilized in an IT environment that encourages growth.

SUMMARY OF PERSONAL QUALIFICATIONS: A patient, dependable individual with

strong communication and problem solving skills who follows directions

well, works and learns quickly. A positive attitude, coupled with the

ability to concentrate facilitates the successful completion of assigned

responsibilities.

EDUCATION:

Certifications: A+ Certified.

Under taking training in NETWORK+, and MCSA

Devry University Addison, IL 1997 - 2000

Bachelor of Arts

College of Dupage Glen Ellyn, IL 1995 - 1997

Courses taken to transfer to degree program

COMPUTER SKILLS:

Proficient in Microsoft Office, Outlook Express, AIM'S, WMS, SAP, Oracle,

AS400, Lotus Notes.

. Microsoft Windows XP

. Microsoft Office XP Professional.

. Microsoft Vista

WORK HISTORY:

UMG (Temporary - Contract) Itasca, IL 2010

Customer Service Representative

. Handled150-200 inbound calls from customers regarding order request

and order cancellation.

. Answered member's inquiries on coverage's, limits and deductibles and

review member's policies, discussed options and updated customer

policy records.

. Issued credit to customers when orders were canceled.

Schneider Electric (Temporary - Contract) Palatine, IL

2009

Administrative Assistant

. Entering customer's information into AIM'S Extra Enterprise

Application to create and maintain records.

. Editing address and checking zip code for the right address to ensure

timely receipt of information.

. Responsible for updating and maintaining files and handled mails and

invoices.

Allstate (Temporary - Contract) Hoffman Estates, IL 2008 -

2009

Customer Service Representative

. Handled 70-80 inbound emergency calls for roadside service from

customers.

. Provided an exceptional sales experience to customers in order to meet

sales targets and performance goals.

. Answered customer inquiries on coverage's, limits and deductibles and

review customer policies, discuss options and update customer policy

records.

. Provided travel/routing information such as maps, Tour Books, and Trip-

Tiks to customers.

. Processed credit card transactions and invoices.

G.E. Commercial Finance Hoffman Estates, IL 2004 - 2007

Customer Service Representative/General Accounting

. Handled 60-70 inbound calls from vendor's requests approval by phone,

e-mail or internet for their customers.

. Made outbound calls in support of vendor needs.

. Responsible for processing invoices for approval.

. Requested purchase orders via an Excel spreadsheet.

. Approved credit amount for vendors following company guidelines.

Transamerica Distribution Finance Hoffman Estates, Illinois

1999- 2004

Administrative and Customer Service Representative

. Answered inbound and made outbound calls in support of customer needs.

. Handled Accounts Receivable and third party billing for Shipping,

Moving and Storage Company.

. Edited customers invoicing serial numbers and model numbers on AIM'S

application.

. Entered invoices and matched them to the appropriate departments

within the system for payment.

. Scanned invoices and customer's check for EDI errors in WMS.

. Reviewed invoice packets to make ensure all documents were correct.

. Match invoice to ordering information

. Responsible for updating and maintaining files

. Respond to customer inquiries.

. Faxed invoice statement to customer in timely manner.

. Handled mail.

Achievements / Recognition

See portfolio.

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