Customer Service Information Technology

Andrew Estrella

*** ****** ******? Fall River, Massachusetts 02721

508-***-**** ? ******.*.********@*****.***

SUMMARY OF SKILLS

. PROGRAMMING

XHTML, CSS, JavaScript, PHP, SQL, ColdFusion, ASP

. OPERATING SYSTEMS

Microsoft Server 2003/2008 Active Directory networks, Windows

XP/Vista/7, and Ubuntu Linux, MAC and PC operating systems

. SOFTWARE

Adobe Photoshop and Dreamweaver, MySQL, Microsoft Office, VMware and

VirtualBox, Flash, Microsoft Exchange email servers

. HARDWARE

Ability to install and replace internal computer components including

mainboards, processors, RAM, and hard disk drives. Configuration of

Cisco routers and firewalls and network cabling.

EDUCATION

New England Institute of Technology, Warwick, Rhode Island

. Bachelor in Science Degree in Information Technology Network

Engineering, March 2009

Graduated with GPA 3.61, Honors

. Associate in Science Degree in Multimedia and Web Design Technology,

March 2007

Graduated with GPA 3.56

EMPLOYMENT

Gamestop, Fairhaven, MA/Seekonk, MA 2007 -

Present

Over three years of progressive responsibility with large retail store.

Senior Game Advisor (2009 - 2010)

. Work ethic resulted in rapid promotion within the company.

. Managed a multitude of responsibilities including: Opening and Closing

of store, making bank deposits, maintaining inventory through category

counts, ordering supplies, and shipping and receiving product.

Game Advisor (2007 - 2009)

. Informing customers about store promotions as well as new and old game

releases, testing used system hardware, alphabetizing and filing the

game library and customer service.

Seabra Supermarket, Fall River, MA

2005 - 2007

Deli Clerk

. Served patrons and provided outstanding customer service while

maintaining clean, safe environment.

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