Assistant Support

Location:

Posted:

September 21, 2010

Luis Castillo

Austin, TX

********.**@*****.***

Objective

To obtain a job that is both challenging and enjoyable. I would also like to be able

to help people and enjoy my job's atmosphere.

Education

Devry University- Austin, Texas

2008-2009

Skills / Characteristics

• Great typing ability

Good people skills

• Outstanding work ethics

• Punctual

• Very fast learner

• Versatile worker (Good at multitasking)

• Bilingual (English - Spanish)

• Patient with tedious tasks

• 1 year experience with Shipworks, Worldship, Stamps.com, and FedEx call ins.

Employment History

S-Tek, Austin, TX (7/09– Current)

Shipping/Tech Assistant

•Shipped refurbished computers to customers using the most economical shipping service

•Helped refurbish desktops, laptops, and particular monitors

•Handled customers through phone or email in regards to shipping/tech support

•Kept inventory lists and shipping lists on excel workbooks

Apple(Volt), Austin, TX (11/07 - 11/08)

Email/Chat Customer Support

•First point of contact in Customer Support

•Expected 40+ WPM for typing

•Knowledge in both MAC and Windows computers

•Email/Chat support program use